Can we get back on the original subject, please ....
I want to hear from those who have gone to a third party model for either a
partial or full support of their databases. Maintenance support to clarify.
Once switching to third party how did they address getting bug-fixes, new
patches or new version of s/w, etc.
On May 11, 2016, at 5:30 PM, Thomas Roach <troach@xxxxxxxxx> wrote:
If it's under warranty. Car makers will do voluntary recalls or extend
warranties if a defect becomes obvious. Sometimes they get sued and these
things becomes part of a settlement.
Sent from my iPhone
On May 11, 2016, at 3:32 PM, Iggy Fernandez <iggy_fernandez@xxxxxxxxxxx>
wrote:
If there is a defect in a car, the manufacturer has to fix it for free :-)
From: jt2354@xxxxxxxxx
Date: Wed, 11 May 2016 19:10:24 +0000
Subject: Re: Third party support
To: niall.litchfield@xxxxxxxxx; fuzzy.graybeard@xxxxxxxxx
CC: oracle-l@xxxxxxxxxxxxx
Yes, and if politicians weren't all arts or PPE graduates they'd have
recognised this needs regulating like European rules on car maintenance.
For a few years bus it's been illegal for a car manufacturer selling in
Europe to insist you get your car serviced on their premises as a condition
of the warranty.
So customers have choice on price, convenience and their own evaluation of
quality, to everyone's benefit - except perhaps the former "monopoly"
providers of the service.
Not many Oracle customers are consumers, but I would have thought very few
have the muscle to push back on what can be a poor service from Oracle
Support. However once you have bought Oracle if you want ongoing software
updates you have to deal with a monopoly support organisation.
I admit I can't think of a mechanism that would allow a separate software
maintenance charge to be kept reasonable while forcing support organisations
within software manufacturers to compete with third party providers on
service quality, price or other measures. But I am sure smarter people than
me could figure that out.
Unfortunately few of those people end up in our Parliaments.
Regards
JT
On Wed, 11 May 2016 at 09:43 Niall Litchfield <niall.litchfield@xxxxxxxxx>
wrote:
Hans asks the pertinent question. What is it that you are considering? Most
commonly people refer to the annual support *and maintenance* contracts as
"support". It's the maintenance part that gives you access to patches etc.
On 11 May 2016 05:46, "Hans Forbrich" <fuzzy.graybeard@xxxxxxxxx> wrote:
Please define 'support'.
/Hans
On 10/05/2016 10:20 PM, Oracle List (Redacted sender sharmakdeep_oracle for
DMARC) wrote:
Any experiences (good/bad) going from Oracle support to a 3rd party support
for your RDBMS's ?
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