So those are appropriate questions to ask your proposed third party
maintenance vendor. If you look at the Oracle Database datasheets from
Rimini Street (and others) you'll find a lot of talk about the experience
and expertise of their support staff and the products supported. You'll
also often find words around avoiding forced upgrades and ensuring your
current release works just fine. I'd definitely ask at least the following.
- How do you ensure that we are protected against new vulnerabilities in
Oracle software? (i.e what's your equivalent of PSU/SPU/CPU whatever its
called this week!)
- What would we need to do if we decided to upgrade from release x to
release y? Are there any licensing implications?
- Do you supply patches for non-security bugs - eg wrong results and
optimizer bugs that may affect data integrity or application performance?
What I'd expect you to find is that the support experience is a comparable
service to MOS (quite possibly is better), but the maintenance experience
isn't.
On Wed, May 11, 2016 at 10:57 PM, Oracle List <dmarc-noreply@xxxxxxxxxxxxx>
wrote:
Similar to what Oracle Support provides when we open SRs for bug fixes,
patches, or have to download new Oracle version etc.
On May 10, 2016, at 11:44 PM, Hans Forbrich <fuzzy.graybeard@xxxxxxxxx>wrote:
for DMARC) wrote:
Please define 'support'.
/Hans
On 10/05/2016 10:20 PM, Oracle List (Redacted sender sharmakdeep_oracle
support for your RDBMS's ?Any experiences (good/bad) going from Oracle support to a 3rd party
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