as Brian Pardy (and others) noted, I completely forgot about authorized
resellers (SAP and Oracle Partner Network), which is a valid authorized support
contract. I don’t think of them as “third parties” since there is in fact a
contract with Oracle, but I can’t argue with calling them “third parties”
either.
And I thought of another business case: Where you DO maintain support with
Oracle and get third party support elsewhere to ensure premium treatment (and
possibly have someone else labor on SRs on your behalf.) There are a lot of
those folks. Usually they do a lot more than the MOS level support and range to
the fully outsourced DBA/Storage Admin/Opsys Administrator so of thing.
mwf
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Mark W. Farnham
Sent: Thursday, May 12, 2016 10:28 AM
To: 'ORACLE-L'
Subject: RE: Third party support
AND… trying to force them to give you a patch with no support contract in place
on merchantability and product defect grounds would probably both cost more
than a support contract AND fail.
The only folks who get patches without a support contract (and without stealing
them) are folks Oracle wants to have the patch (for whatever motive.)
So – the only two spots I can think of as a business case for third party
support is a dead application product trapped on a release of Oracle for which
you cannot get patches anyway, the case where you are moving off an application
suite and refuse upgrades/patches from that point forward, you’re not worried
about security, and the move-off project will take long enough that you will
need support. (And okay, I’m not sure anything where “you’re not worried about
security” is a business case. Nevertheless I believe the second case accounts
for most of the revenue of at least one third party support organization.)
It is possible that some future class action could make Oracle unbundle the
bits of support that are “service” from “patches” on monopoly grounds, but I
would not hold your breath.
mwf
From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On ;
Behalf Of Niall Litchfield
Sent: Thursday, May 12, 2016 6:23 AM
To: Tim Gorman
Cc: oracle-l@xxxxxxxxxxxxx
Subject: Re: Third party support
I'm pretty sure that they don't these days. As always the LSA that was in place
when your employer signed it will contain the details.
On Thu, May 12, 2016 at 10:56 AM, Tim Gorman <tim@xxxxxxxxx> wrote:
FWIW...
As I recall, the 22% of list licensing charged for Oracle support is broken
down into 15% for patches, upgrades, etc and 7% for the use of MOS and
technical support. So you might be able to maintain the availability of
patches and upgrades, but discontinue the use of technical support.
I don't know if they break it out that way anymore; it's not to their advantage
to do so.
On 5/12/16 03:49, Freek D'Hooge wrote:
If you don't have an active support contract, you are not entitled to any bug
fixes, patches or new versions
You will need to work with what was available at the moment your support
contract was terminated.
On wo, 2016-05-11 at 18:50 -0500, Oracle List wrote:
Can we get back on the original subject, please ....
I want to hear from those who have gone to a third party model for either a
partial or full support of their databases. Maintenance support to clarify.
Once switching to third party how did they address getting bug-fixes, new
patches or new version of s/w, etc.
On May 11, 2016, at 5:30 PM, Thomas Roach <troach@xxxxxxxxx> wrote:
--
Niall Litchfield
Oracle DBA
http://www.orawin.info