Re: Oracle Configuration Manager
- From: "Syed Jaffar Hussain" <sjaffarhussain@xxxxxxxxx>
- To: Brandon.Allen@xxxxxxxxxxx
- Date: Tue, 20 Feb 2007 09:45:22 +0300
Brandon,
We had the similar kind of experience and the worst part is that whenever
the request handler Engr. changes, he request for whole information instead
of reading the thread from the beginning.
We are also planning to have a test on the dev. servers.
On 2/19/07, Allen, Brandon <Brandon.Allen@xxxxxxxxxxx> wrote:
Unfortunately, an experience I've had more than once is that even if you
provide RDA output, they still ask you for information that they already
have in the RDA because they don't take the time to look it up in the RDA,
so it doesn't seem to eliminate that back and forth period for me. Even
worse, they often ask me for information that I already provided in the SR
itself, so sometimes it seems that they only read the subject of an SR
before quickly responding - probably in order to meet some type of internal
response time metric. Based on those experiences, I'm skeptical about
this OCM utility, but maybe they are better about actually using the
information it provides? I'm curious to hear other's experiences with it.
To be fair, I have had many good Oracle support experiences too - and I
always try to submit the feedback surveys accordingly - but it is really
hit or miss.
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*From:* oracle-l-bounce@xxxxxxxxxxxxx [mailto:
oracle-l-bounce@xxxxxxxxxxxxx] *On Behalf Of *Best, David
We've set it up on a couple of environments to test it out and it seems to
speed up the process. I've always found that the first time you open a
tar there is a period of back and forth with Oracle requesting
information.
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Best Regards,
Syed Jaffar Hussain
Oracle ACE
8i,9i & 10g OCP DBA
http://jaffardba.blogspot.com/
http://www.oracle.com/technology/community/oracle_ace/ace1.html#hussain
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