RE: More Support woes!
- From: Paul Houghton <Paul.Houghton@xxxxxxxxxxxxxxx>
- To: Niall Litchfield <niall.litchfield@xxxxxxxxx>
- Date: Tue, 26 Nov 2013 14:53:54 +0000
Hi Niall
I followed the procedure in the doc ID you refer to. As I say there was no
obvious option on the menu to deal with an open SR. Here is the list
(Abbreviated a little)
1 Software version updates product availability or license information
2 Purchase new licenses
3 MOS access and navigation
4 Support contact inactive CSI
5 sublicenses (You have to send an email)
6 Hold if your call does not related to any of the above categories
I held. The menu choices were repeated. I selected option 3 and asked that my
SR be escalated. The escalation status on my SR is still "Never Escalated" This
was on Friday.
I note that the call also refers to updating the SR. I have tried this in the
past (Several years ago) and the call was never escalated, even though I
complained every time I updated the SR.
I was rather relived when Howard posted, because I thought it was just me
experiencing deteriorating support from Oracle. Presumably you get better
support than me. I am interested in what I can do to improve the support I get.
Cheers
PaulH
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