Re: More Support woes!
- From: "Rich Jesse" <rjoralist3@xxxxxxxxxxxxxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Tue, 26 Nov 2013 11:26:11 -0600 (CST)
Tim writes:
> But since it has been mentioned, there is a button on the SR screen for
> "Lower severity", which presumably changes a column value somewhere in
> the data model which flags a batch program or something. Why can't
> there be a button for "Increase severity" or "Change severity", which
> would presumably do the same thing. Why is it recommended to waste time
> on the phone and use an unaccountable manual process?
Because too many people would abuse it. Being on an on-call rotation where
non-tech people call in at all hours, some folks think that their mouse not
working at 3:00AM is priority-1, even though the same generic PC next to
that works just fine.
That's not to say that there aren't better options, however...
Rich
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