Hi Richard
Apologies for the delayed response. I have checked with IT and they have
confirmed that we didn't receive the files on Saturday for FT. We will go
back to the publisher, but unfortunately this was outside our control.
The main reasons for disruption to service these days are not receiving the
content from publishers, receiving corrupt files, corruption during the
conversion process and power outages, rather than stability of the system. In
the case of corrupt files, we can usually recover them, but non delivery is a
slightly harder one to fix. Our system works on expected delivery dates and
the content "ages" then disappears from the website. We have a very small
window to contact the publisher and get files sent or resent.
We do appreciate you are paying for a service and this is not ideal, but would
like to reassure you that we are working with publishers to try to improve the
elements outside our control.
Regards
Alison
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of
Richard Godfrey-McKay
Sent: 12 September 2015 15:38
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: no FT either!
Subject line says it really.
What is more concerning is the frequency of problems which the new system seems
to encounter, and the apparent inability of RNIB to fix them.
I'd be really grateful if someone from RNIB could give us some indication of
how long it is going to take to upgrade the set-up to the same sort of standard
we had become accustomed to expect from TNAUK.
I have no doubt that teething problems would be expected, but it's surely time
that some serious effort was put into delivering a more reliable service.
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of
john dowling (Redacted sender "johndowling23@xxxxxxxxxxxxxx" for DMARC)
Sent: 12 September 2015 14:37
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] no guardian
Hallo All
I have spasmodic delivery of The Guardian and other magazines since wednesday.
RNIB have informed me that this is a BT issue. I have had a remote access
shared session with BT technician and the matter is still unresolved. Any idea.
John Dowling
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