I just like to add I feel for each day we don't receive service
(delivery of a paper) RNIB should credit our accounts.
We are often paying for what we don't receive.
In the sighted w orld, if a customer paid for
a news paper to be delivered, would they still pay if it was not
delivered?
Derek
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of Richard Godfrey-McKay
Sent: Saturday, September 12, 2015 3:38 PM
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Re: no FT either!
Subject line says it really.
What is more concerning is the frequency of problems which the new
system seems to encounter, and the apparent inability of RNIB to fix
them.
I'd be really grateful if someone from RNIB could give us some
indication of how long it is going to take to upgrade the set-up to
the same sort of standard we had become accustomed to expect from
TNAUK.
I have no doubt that teething problems would be expected, but it's
surely time that some serious effort was put into delivering a more
reliable service.
Richard
Richard Godfrey-McKay
Telephone: 01738-445 880
Mobile: 07791 452 593
-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On
Behalf Of john dowling (Redacted sender "johndowling23@xxxxxxxxxxxxxx"
for DMARC)
Sent: 12 September 2015 14:37
To: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] no guardian
Hallo All
I have spasmodic delivery of The Guardian and other magazines since
wednesday. RNIB have informed me that this is a BT issue. I have had
a remote access shared session with BT technician and the matter is
still unresolved. Any idea.
John Dowling
