[LRflex] Re: OT: Bureaucratic Bungling...
- From: Slobodan Dimitrov <s.dimitrov@xxxxxxxxxxx>
- To: leicareflex@xxxxxxxxxxxxx
- Date: Tue, 9 Jan 2007 10:36:25 -0800
Yes, I use Canon.
Had Leica kept abreast of contemporary shooting needs, they would of
developed a product that I could of used earlier when I finally
switched from 120 BW to 35mm chromes. From there it was a no brainer
going with the Canon digital line as it was designed to address
current editorial needs.
My turn around time, is less than a week, if I care to make the 45
minute drive to their warranty dept., or 10 days if they mail it to
me. Leica has yet to come anywhere near that kind of service. BY the
way, they used to, when major camera stores had a tech on hand. One
could often get the camera back that same day, or the next morning.
Slobodan Dimitrov
http://www.sdimitrovphoto.com/
On Jan 9, 2007, at 10:24 AM, Philippe Amard wrote:
> David, this is NOT OT at all!
> We're all Leica users round here, and potential buyers too.
> I wish Leica read how infuriated I am with your sorry episode.
> Had I been you - I would probably have turned a D200 man or Canon
> addict
> long before Leica even thought of apologizing an refunding you.
>
> Once bitten, twice shy.
> My next move won't be Leicawise, this you can let them know.
>
> I cross my fingers (long ones) for you to get a refund and bonus for
> what you have been living though. Outrageous!
>
>
> Keep us informed.
>
> Philinanger.
>
> PS: As a Frenchman I'd go on strike. As a pragmatic I offer to start a
> complaint chain letter to Leica - will sign it whoever wants to.
> But too
> much is too much!
>
>
> David Young wrote:
>
>> Philippe wrote
>>
>>
>>
>>> OT: I hope customs are catching up FAST on their booklog.
>>> Keep us informed.
>>>
>>>
>>
>>
>> Philippe:
>>
>> It turns out that the long delay is not the fault of Canada Customs,
>> nor FedEx, but of Leica.
>>
>> Several things I discovered this morning...
>>
>> [1] Leica did not properly declare that the goods were being returned
>> to their owner, after repair. Thus, I've had to pay many hundreds of
>> dollars in duty that should not be due!
>>
>> [2] When FedEx realized that duty was sue, they left a voice mail
>> (back on January 4th) with the only phone number provided by
>> Leica. It was the number of Leica's Customer Service Dept, but
>> nobody returned their call.
>>
>> [3] Leica gave the box to FedEx, addressed to my PO Box. FedEx
>> cannot deliver to a PO box. Had I not called them, they would never
>> have been able to deliver it even after it cleared customs, for they
>> were given neither my house address nor my phone number, so they
>> could ask it!
>>
>> As it is, it *might* be here in time for the Pond Hockey Tournament,
>> this weekend. Then again, it might not!
>>
>> What started out as a simple, warranty repair has turned into an
>> unmitigated disaster, consuming over 50 emails, untold time from f 4
>> of Leica's staff (not to mention myself), nearly a thousand dollars
>> in shipping costs and duties (which need not have been paid) while
>> taking over three months to accomplish it!
>>
>> It has become a story of of ineptitude, misinformation, deliberate
>> half-truths, apparent cover-ups and bureaucratic bungling, on the
>> part of Leica.
>>
>> Needless to say, Mr. Steven Lee is going to get a detailed letter
>> (the draft now runs to 5 full pages and it is still growing) when all
>> is said and done.
>>
>> I am not impressed.
>>
>> Best regards,
>> ---
>>
>> David Young,
>> Logan Lake, CANADA
>>
>> Wildlife Photographs: http://www.telyt.com/
>> Personal Web-pages: http://www3.telus.net/~telyt
>>
>>
>>
>>
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>
>
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