[LRflex] Re: OT: Bureaucratic Bungling...
- From: "Dave Saalsaa" <dsaalsaa@xxxxxxxxxxxxx>
- To: <leicareflex@xxxxxxxxxxxxx>
- Date: Tue, 9 Jan 2007 17:53:06 -0600
Hi David,
I think you are handling it in a very professional manner. I only hope
Leica does the same on their end. If they do not, it is extremely short
sited on their part and would, I should think, be the beginning of the end
for them. News such as this travels fast in the camera world and a few well
placed letters with web site info could do extreme damage to their customer
support reputation. The best of luck to you David. I should expect a new
DMR, R9body, and letter of apology along with a refund check of your out of
pocket expenses. Keep us posted.
Dave
----- Original Message -----
From: "David Young" <telyt@xxxxxxxxx>
To: <leicareflex@xxxxxxxxxxxxx>
Sent: Tuesday, January 09, 2007 5:37 PM
Subject: [LRflex] Re: OT: Bureaucratic Bungling...
> Dave Saalsaa wrote:
>
>>Yes, and especially David after having been there in person. What are
>>they
>>thinking? Obviously they are not thinking.
>
> I rather suspect that thinking is in short supply, in Solms, these
> days. At least by the "rank and file".
>
>>David is this the same Leica R8 that was damaged in the flood?
>
> The very one. They replaced the camera with an new R8 (who'd have
> thought they still had them in the warehouse!) and also replaced the
> base to the DMR. The DMR itself, however was pronounced
> "perfect". I has asked that they replace the DMR as well, as
> electronics rarely survive a soaking like that. They often work just
> fine, after being fully dried out, but they go on to develop problems
> - usually intermittent problems - over time. However, they insisted
> that they knew best. And the DMR developed it's first intermittent
> problem within 48 hours of it's return to me. thus the entire lot
> went back to Germany.
>
> The sad bit is that I've told you only parts of the story. The whole
> thing is much worse than I've made it appear here. Leica had the
> opportunity to turn disaster into a public relations triumph. Instead
> they botched the whole thing, from start to finish.
>
> I have been "a friend of Leica", to use their term, for many years. I
> believe (and still do) in their products - especially their
> glass. But after this go 'round, that friendship has become severely
> strained.
>
> If, in the end, I get satisfaction from Leica (and I expect to) I
> will let the list know when, what, how and why.
>
> If I do not, I will put up a web-site, telling the entire story,...
> and back it up by posting every email, from both sides... and let
> each and every one of you draw your own conclusions.
>
> Wish me luck!
>
> Cheers!
>
> ---
>
> David Young,
> Logan Lake, CANADA
>
> Wildlife Photographs: http://www.telyt.com/
> Personal Web-pages: http://www3.telus.net/~telyt
>
>
>
>
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