Hi Lori: Are you scanning normally or in Safe Mode. Safe Mode is a mode of Windows that just loads the bare essentials. This means that if you use JAWS or Zoomtext that you wiill not have the ability to. To boot into Safe Mode, hold.down the F8 key as the computer is booting. From the menu, select Safe Mode with networking. You might need assistance with this. Joseph T. Chow IT Professional Castro Valley, CA On Jul 20, 2012 8:18 AM, "Scott Blanks" <scott.blanks@xxxxxxxxx> wrote: