[lcfbtech] Re: Question about PC Security

  • From: Scott Blanks <scott.blanks@xxxxxxxxx>
  • To: lcfbtech@xxxxxxxxxxxxx
  • Date: Fri, 20 Jul 2012 08:17:44 -0700

Hi Lori,

My gut reaction is to say that you are in the clear. Having received a
clean bill of health from both Security Essentials and Malware Bites,
I think you've performed due diligence. When your computer
unexpectedly shut down, do you know which program informed you about
the "unauthorized shutdown?" Was it a general Windows message that
came up upon restarting, or was it generated by Security Essentials?
If you still feel uncertain about the security of your system, you can
run a complete scan using security essentials. The default scan is a
quick scan. To do this, open security essentials from the start menu
or from within the system tray. Once the program has focus, use tab to
locate a set of radio buttons which will offer you the choices of
quick, complete, and custom. Use up/down arrow to locate complete,
then tab to and select the scan button. Let us know how you fare, or
if we can help further.


On 7/19/12, Lori Castner <loralee.castner@xxxxxxxxxxxxx> wrote:
> This is a very quiet list, but I have a question and hope to receive some
> input.
> I have a PC which runs Windows 7.
> About a month ago, I received an email from UPS which turned out to be
> spam.
> Because I was expecting an important package shipped by UPS I acted hastily
> and clicked on the link in the email which said "contact us".  This link
> took me to the UPS website. I did not open the attached supposed invoice.
> When I phoned UPS they knew nothing about the email.
> The next day I received a second similar email and phoned UPS again.  The
> agent advised me to forward the emails to fraud.UPS.com.
> Because I had clicked on a link in the first email, I ran a complete virus
> scan with Microsoft Security essentials and received the status
> "proptected".
> Several weeks later, my computer suddenly shut down and restarted with the
> message that an unauthorized shut down had occurred.
> Someone advised me to install "malwarebytes". I installed the free program
> and scanned the computer; no threats were found.
> Everything seems fine.  Yesterday I ran malwarebytes again with the latest
> updates and no threats were found.  The same with another full scan with
> Microsoft Security Essentials. I hear the wstatus "protected", but I do not
> hear the message "no threats found" as I used to with Windows XP.
> I still feel anxious because I have read stories of "Trojan horses" lurking
> and not being seen by virus protection programs; one person said that they
> had to run their computer in "safe mode" to detect the threat.
> Do you think that I am in fact safe or should I take additional actions to
> check my computer and if so what actions?
> I do shop a lot online and so am concerned.
> Lori C.

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