[JA] Re: please review Juno 5 "dreaded folder collapse"
- From: Bob Avery <rwavery@xxxxxxxx>
- To: juno_accmail@xxxxxxxxxxxxx
- Date: Sun, 11 Mar 2007 00:48:03 -0500
Well, guys, speak of the devil. It just happened to me again.
I haven't trotted out juno5dbd yet on my mailbox, but I'm back in
business for now minus the 3000+ messages that were in my folders.
I learned a few things.
I think the primary cause of these collapses may be getting a blue screen
or other system crash while Juno is in the midst of updating its
database. I'm still using W98se, so I get plenty of crashes. Most of the
time they don't result in a Juno crash, just sometimes, like a few days
ago.
It also crashed on me once when I accidentally clicked on Cancel during a
mail download that said 100% complete although it wasn't really complete
yet. I think that thing goes to 100% before it actually verifies that the
mail has been downloaded successfully by comparing what's on your local
disk with what's on the Juno servers. If they match, the servers know to
delete the messages at their end. I don't know why canceling out of that
should trash your mailbox, but it did. Obviously a software bug of some
sort.
I think Juno periodically reorganizes its database or something because I
saw a lot of activity going on when I was offline and not even doing
anything. It went on for a couple minutes. Unfortunately, it was during
that process that I managed to crash my O/S starting to do something
else.
To recover, I first decided to see what Juno's website has to say. Did
you know that they have free technical assistance via email? It's right
there on the home page. You might have to have megamail (I do); I don't
know. Turnaround can take hours, but I explained my problem to real
people, and they responded, a different person each time. They run the
help line 24 hours/day. Oh, I got some canned procedures to follow, but
it was clear they had read my messages and picked the right things to
send me.
They took me through the process of uninstalling and reinstalling Juno
with a build later than the one I had that was supposed to fix my
problem. No dice. They had me run Juno Backup and Restore. Still no dice,
but I wasn't even aware of its existence until then! It's right there in
the Juno start menu.
One thing I discovered was that there were a ton of Juno.ini files on my
disk in different directories. Besides my own backups, it appears Juno
has changed where that thing goes from time to time, and the upgrades
don't delete the old ones. I was surprised to discover that Juno is now
hiding my USER0000 directory outside of the Juno program directory
itself. It's now over at c: \windows\ Local Settings\ Application Data\
JN\ JN Data1. Did you guys know that?
I hope this is useful info for somebody.
Bob Avery
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