That is a bit much, although it's just a technicality. Did St.
Petersburg have you up and running again quickly?
Ted
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of John Heim
Sent: Tuesday, January 30, 2007 11:49 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: removing authorization key, putting it back later
I don't know which way is better. A couple of weeks ago, my CD-ROM drive
died. I swapped in a new one and lost my jaws authorization. Now, that
is
bogus. Why in the world would I have to reauthorize a license for
anything
just because I swapped out a CD-ROM drive? Oh, I know there is a good
*technical* explanation. But from a customer service standpoint, that is
truly bogus.
When you pay $1000 for a piece of software, you expect better service
than
that.
From: "Lisle, Ted (CHFS DMS)" <Ted.Lisle@xxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, January 30, 2007 6:58 AM
Subject: RE: removing authorization key, putting it back later
This is really not as big a hassle as it seems. In a lot of ways,
ILM's
are less trouble than their predecessors. You no longer have to worry
about an optimization program trashing your key. Furthermore, if you
do
need a fresh supply, getting replacements is far easier than it used
to
be. The old process involved either reset codes, which did not always
work, or waiting for a fresh disc to arrive.
Ted
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Leonard Salinas
Sent: Tuesday, January 30, 2007 12:30 AM
To: jfw@xxxxxxxxxxxxx
Subject: re: removing authorization key, putting it back later
not only that, if you change any hardware in your system the ilm
authorization is render invalid.
Legend has it that on Monday 1/29/2007 11:23 PM, Joseph Lee said:
Patricia,
ILM is different from Quela authorization.
If you have Quela autherization (JAWS 5.1 or earlier), use HJAUTH
utility to save the auth key back to the diskette and install it
later. With ILM, you can indeed remove auth code, but you cannot
install it later.
You'll need to activate it again (ILM looks for the hardware
fingerprint in order for it to work). If the drive is changed (for
example, formatted), then it will ask you to reactivate it.
Cheers,
Joseph
----- Original Message -----
From: "Patricia" <bcsarah.fan@xxxxxxxxx
To: <jfw@xxxxxxxxxxxxx
Date sent: Mon, 29 Jan 2007 21:21:52 -0800
Subject: removing authorization key, putting
it back later
is there a way that you can remove your
authorization key (sauy for formatting your computer) and then
putting it back later so that you don't have to redo your keys
thereby losing another key? I don't see any way of doing this, and
am asking on a friend's behalf but I think that if there ins't a way
there should be because then people wouldn't have to constantly call
FS or fill out the form online.
Patricia
e-mail: bcsarah.fan@xxxxxxxxx
msn: bc_sarah_fan@xxxxxxxxxxx
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