Re: jaws 12 freezing up

  • From: "Mike & Barbara In Arcadia" <mb69mach1@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Sat, 20 Nov 2010 13:21:51 -0800

Hi Dave;

She said " windows office 2007, before in 2003, there was the (..doc) after 
a file."
  That is why I got the feeling that the Hide known file tuypes option was 
turned on.  Hope this has helped get that particular issue fixed.  Take 
care.
  Mike

  ----- Original Message ----- 
  From: Farfar Carlson
  To: jfw@xxxxxxxxxxxxx
  Sent: Saturday, November 20, 2010 11:59 AM
  Subject: Re: jaws 12 freezing up


  Mike and Judy,

  I got the impression from Sugar's original post that the problem was with 
Outlook 2007, and not Windows Explorer.

  Sugar? Can you confirm?

  Dave
  Composed in the Audio Recording and Mixing Studios, San Jose, California


    ----- Original Message ----- 
    From: Mike & Barbara In Arcadia
    To: jfw@xxxxxxxxxxxxx
    Sent: Saturday, November 20, 2010 11:55
    Subject: Re: jaws 12 freezing up


    Hi Sugar;

    This might be easier to fix than you have previously thought.  It sounds 
like the " Hide extensions for file types" is turned on.  These steps are 
for XP operating systems.  To check this do the following;

    1. Press your windows key + E keystroke for Windows Explorer.
    2. Press Alt + T, for tools menu, & press the letter O, for options.
    3. press control + Tab, to the view page.
    4. and Now, tab to the Tree view files & folders list of settings.
    5. Now, arrow down to the one that says, "Hide extensions for known file 
types," and make sure this is off.  If it's on, press the spacebar to turn 
it off.
    6. Now, tab to Apply press the spacebar, then tab to apply to all 
folders, press the spacebar again, and then press the letter Y to confirm 
the prompt.  Tab to okay press enter & you should be done.
    Your computer should now show extension types for all files.

    Hope this helps.  Take care.
    Mike


    Jacob Kruger

      ----- Original Message ----- 
      From: Sugar
      To: jfw@xxxxxxxxxxxxx
      Sent: Saturday, November 20, 2010 10:44 AM
      Subject: Re: jaws 12 freezing up


      thanks Mike, I have not yet experienced any issues with 11, but I have 
with windows office 2007, before in 2003, there was the (..doc) after a 
file, and now nothing, so it's a bit exhausting trying to fiure out which is 
a folder and  a file, and so not sure anything can be done about that, but 
oh well, just another thing to adapt to suga
      r'Lower the noise in your life and you will hear God more clearly.'
      ~Sugar


        ----- Original Message ----- 
        From: Mike & Barbara In Arcadia
        To: jfw@xxxxxxxxxxxxx
        Sent: Saturday, November 20, 2010 10:36 AM
        Subject: Re: jaws 12 freezing up


        Hi Sugar;

        My issues started from day 1 of the first build/ version of J11.  As 
they updated J11 things seemed to get better but, although the loss of focus 
doesn't happen quite as often, J11 still loses focus regularly.I have spoken 
to tech support & written my complaints but, since they can't duplicate the 
problem they can't or won't help.  As I stated earlier this happens on more 
than 1 computer & more than 1 operting system.  I don't use my computer all 
the heavily so I don't think it's an issue of having to many processes or 
windows open.  1 other thing about J11 that I have never been able to get 
answer for is the default dictionary issues I have in all builds even though 
I could duplicate the problem while in a tandem session or on the phone with 
tech support.  Okay, enough of the rant.  LOL  Take care.
        Mike

          ----- Original Message ----- 
          From: Sugar
          To: jfw@xxxxxxxxxxxxx
          Sent: Saturday, November 20, 2010 7:48 AM
          Subject: Re: jaws 12 freezing up


          Mike, I just got jaws 11 about 2 months ago, and nothing upsetting 
has happend, yet, how long did it take before it started acting up?
          just curious, if I should go back to jaws 7, where I was very 
happy
          thanks
          sugar

          'Lower the noise in your life and you will hear God more clearly.'
          ~Sugar


            ----- Original Message ----- 
            From: Mike & Barbara In Arcadia
            To: jfw@xxxxxxxxxxxxx
            Sent: Saturday, November 20, 2010 7:11 AM
            Subject: Re: jaws 12 freezing up


            Hi Shannon, Dave, & Chris;

            I have this problem on a regular basis!  For , no reason!  It 
will happen just by doing something as simple as clicking on something on 
the desktop.  When I invoke the Jaws key, windows key, + F4 keystroke, then 
when I try to restart any version of Jaws with its respective hotkey, no 
version of Jaws will load.  I have to do a hard shutdown & reboot before I 
get Jaws back again.  I had this happen while I had Freedom Scientific on 
the phone for a different reason and they couldn't figure out / explain why 
it would do this either.  I thought, at first, that I would be very happy 
with J12 but, it seems to be doing the same old crap the J11 did!  Losing 
focus & just quit working while attempting the simplest of tasks'.  I have 
written them & spoken with them, to no avail.  Hopefully somehow this 
activity, or lack of, will get cleared up.  Oh, by the way, this is 
happening on 2 different desktop computers running XPSP3 Home, 1 laptop 
running XPSP3 Pro, & 1 desktop computer running XPSP3 MediaCenter.  Take 
care.
            Mike

              ----- Original Message ----- 
              From: chris hallsworth
              To: jfw@xxxxxxxxxxxxx
              Sent: Saturday, November 20, 2010 12:39 AM
              Subject: Re: jaws 12 freezing up


              Not at all Shanon.


              Chris H
              You can contact me in the following ways:
              E-mail and Facebook: challsworth2@xxxxxxx
              MSN: ch9675@xxxxxxxxxxx
              Skype: chrishallsworth7266
              Blog: http://chrishallsworth.klangoblogs.net

              On 20/11/2010 05:34, Shannon wrote:
              > Has anyone had a problem with jaws freezing? I mean it locks 
up and I
              > have to bring it up again with my hot key.
              > Shannon
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