RE: bug list you want fixed
- From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 12 Apr 2005 23:28:36 -0700
I agree and by the way I know my spelling sucks to. I look at it this
way if they think I have some thing useful to say they can deal with it
otherwise they can put me in a twit list. It makes no difference to
me. =20
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Bruce Toews
Sent: Tuesday, April 12, 2005 11:21 PM
To: jfw@xxxxxxxxxxxxx
Subject: RE: bug list you want fixed
You raise a valid point about the knee-jerk reaction (and the people who
have commented on my speling raise valid points which I interpret as a=20
need to slow down). Okay, then, let me qualify what I said, taking your=20
excellent point into account. FS needs to look at what the competition
is=20
doing to gain loyalty among its customers. It then needs to look at the=20
growing bitterness among its own customer base. It then needs to ask the
question, Why does one strategy work while the other does not?. Once
that=20
question is answered, FS needs to go back to basic and come up with
unique=20
strategies which not only meet, but surpass the goals GW Micro has met,=20
but with a distinctly FS flavor. The end result, (a) more customer=20
satisfaction, and (b) a uniquely FS flavor to that customer satisfaction
which will draw new customers and keep them. Same goal, unique path to=20
that goal, maintained and ultimately increased customer loyalty.
Bruce
--=20
Bruce Toews
E-mail and MSN/Windows Messenger: water_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
Info on the Best TV Show of All Time: http://www.cornergas.com
On Tue, 12 Apr 2005, jim grimsby wrote:
>
>
> FS did have that form, but people were too lazy to use i and expected=20
> FS
>
> to monito rhis list.
> It came with the beta first I herd of it. It was a link on there web=20
> site that was barryed at the bottom of a long download list of key=20
> numbers. =3D20 Wha really needs to happen is FS needs to look at what =
GW
> Micro is doing.=3D20
> This is clearly working, and it's gaining loyalty. If GW micro is
going=3D20
> that extra mile, doing things that other companies wouldn't do to
> satisfy=3D20
> their customers, then FS, instead of saying "We don't have an
obligation
>
> to do this", needs to say, "The competition is doing it, so whether=20
> it=3D20 seems reasonable to expect the same from us or not, we need to =
> do it as=3D20 well." The problem with that is they will become nee =
jerk=20
> reactionaries. Synthavoice tried this by looking at what the other guy
> was doing and when they started that they went down hill. What they=20
> need to do is come up with there own system some thing that works for=20
> them and works for the user. For example I am not a window eyes user=20
> to day because when I wanted to get windows 95 they did not have 95=20
> support and no Braille. So I went with window bridge at the time=20
> because they did. Now I am a jaws user because jaws does keep up with=20
> the times. But the times are not really changing right now and so=20
> bugs should and can be fixed.=3D20
> Hth=3D20
>
>
> --
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