RE: bug list you want fixed
- From: Bruce Toews <water_drinker@xxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Wed, 13 Apr 2005 01:21:08 -0500 (CDT)
You raise a valid point about the knee-jerk reaction (and the people who
have commented on my speling raise valid points which I interpret as a
need to slow down). Okay, then, let me qualify what I said, taking your
excellent point into account. FS needs to look at what the competition is
doing to gain loyalty among its customers. It then needs to look at the
growing bitterness among its own customer base. It then needs to ask the
question, Why does one strategy work while the other does not?. Once that
question is answered, FS needs to go back to basic and come up with unique
strategies which not only meet, but surpass the goals GW Micro has met,
but with a distinctly FS flavor. The end result, (a) more customer
satisfaction, and (b) a uniquely FS flavor to that customer satisfaction
which will draw new customers and keep them. Same goal, unique path to
that goal, maintained and ultimately increased customer loyalty.
Bruce
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Bruce Toews
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On Tue, 12 Apr 2005, jim grimsby wrote:
>
>
> FS did have that form, but people were too lazy to use i and expected FS
>
> to monito rhis list.
> It came with the beta first I herd of it. It was a link on there web
> site that was barryed at the bottom of a long download list of key
> numbers. =20
> Wha really needs to happen is FS needs to look at what GW Micro is
> doing.=20
> This is clearly working, and it's gaining loyalty. If GW micro is going=20
> that extra mile, doing things that other companies wouldn't do to
> satisfy=20
> their customers, then FS, instead of saying "We don't have an obligation
>
> to do this", needs to say, "The competition is doing it, so whether it=20
> seems reasonable to expect the same from us or not, we need to do it as=20
> well."
> The problem with that is they will become nee jerk reactionaries.
> Synthavoice tried this by looking at what the other guy was doing and
> when they started that they went down hill. What they need to do is
> come up with there own system some thing that works for them and works
> for the user. For example I am not a window eyes user to day because
> when I wanted to get windows 95 they did not have 95 support and no
> Braille. So I went with window bridge at the time because they did.
> Now I am a jaws user because jaws does keep up with the times. But the
> times are not really changing right now and so bugs should and can be
> fixed.=20
> Hth=20
>
>
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