I haven't talked with them about it, yet. I don't know the name of the file, but will try to find out. Cindy From: Dave Carlson Sent: Tuesday, June 08, 2010 4:33 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Strange JAWS 7 problem Cindy, What did Freedom Scientific have to say about this? Make sure you give them the name and location of the file that got corrupted. Dave ----- Original Message ----- From: Cindy Handel To: jfw@xxxxxxxxxxxxx Sent: Tuesday, June 08, 2010 13:07 Subject: Strange JAWS 7 problem I'm just wondering if anything like this has happened to anyone. I was trying to uninstall JAWS 7 from my desktop computer. I did this about two, maybe three weeks ago. I got as far as the finish button, where it says, you must restart your computer in order for the changes to take effect. I pressed enter on the finish button and heard the closing sounds for Windows XP. But, the computer would not restart. It sounded like it kept trying, but nothing happened. So, I took it to the computer shop. I picked it up, yesterday. They said there was a corrupted file in Startup, which they removed and everything seemed fine. I brought it home and it worked well, until this morning. Maybe I should have left well enough alone, but tried, again, to uninstall JAWS 7. The same thing happened. After pressing the finish button, the computer shut down, as expected, but would not restart. Needless to say, it's back in the shop. Any idea what could cause this? Cindy