RE: Strange JAWS 7 problem
- From: "Adrian Spratt" <Adrian@xxxxxxxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 8 Jun 2010 18:03:11 -0400
Cindy,
I can't answer your question, but I can tell you something very similar
happened to me when I removed JAWS 6.2. After I went through the restart
phase, my computer wouldn't get past what I believe is called the blue
screen, and I had to pay to get my computer consultant to come in. We never
did figure out what specifically happened, but it's held me back from
removing JAWS 8, which I also planned to do. I never installed JAWS 7
because so many negative comments appeared on lists like this.
And no, I didn't report it to FS because once the problem was fixed, there
wouldn't be anything for their tech assistance guys to look into. And if I
asked them to help me remove JAWS 8 so they could witness what happens, I'd
be stuck if the computer didn't get past the blue screen because no remote
connection can be made at that stage. I'd have to summon back my consultant.
His $125 an hour fee, justified by his complete dependability and the prices
in this city, has persuaded me to let JAWS 8 keep taking up space.
_____
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Cindy Handel
Sent: Tuesday, June 08, 2010 4:08 PM
To: jfw@xxxxxxxxxxxxx
Subject: Strange JAWS 7 problem
I'm just wondering if anything like this has happened to anyone.
I was trying to uninstall JAWS 7 from my desktop computer. I did this about
two, maybe three weeks ago. I got as far as the finish button, where it
says, you must restart your computer in order for the changes to take
effect. I pressed enter on the finish button and heard the closing sounds
for Windows XP. But, the computer would not restart. It sounded like it
kept trying, but nothing happened. So, I took it to the computer shop. I
picked it up, yesterday. They said there was a corrupted file in Startup,
which they removed and everything seemed fine. I brought it home and it
worked well, until this morning. Maybe I should have left well enough
alone, but tried, again, to uninstall JAWS 7. The same thing happened.
After pressing the finish button, the computer shut down, as expected, but
would not restart. Needless to say, it's back in the shop.
Any idea what could cause this?
Cindy
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