Cindy: When removing older versions of JAWS, it is always best to unload the current version, load the version you wish to uninstall, then run the uninstall program for that version of JAWS. The reason for doing it that way, is that the information held by each uninstall program for each version, can vary from version to version, depending upon the list of the files the uninstall program has been told to find and include in the deletion process. Obviously, there are filenames that are common to all versions of JAWS, but, as we all know, programmers have their own ideas as to filing conventions. And they may have included files in one version which do not exist in another or, there may have been two files in one version that were combined into one file in the next version. So, by using an uninstall program from JAWS 11, for example, to uninstall JAWS 6 or JAWS 7, is like trying to use a wrench that is slightly too large for a nut you are trying to remove from a wheel of a car. Or, you are trying to use a wrench which is made for Imperial type nuts, when in fact the nuts are metric instead. Sincerely: Dave durber ----- Original Message ----- From: Cindy Handel To: jfw@xxxxxxxxxxxxx Sent: Wednesday, June 09, 2010 2:29 PM Subject: Re: Strange JAWS 7 problem No, I was using JAWS 11 and trying to uninstall JAWS 7, through tools/uninstall. Cindy From: Dave Durber Sent: Wednesday, June 09, 2010 11:29 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Strange JAWS 7 problem Cindy: I know this might seem like a strange question! But! Were you using JAWS 6 when you tried to uninstall JAWS 6. Because, if you were using JAWS 7 and you ran the Uninstall program for JAWS 6, This might have introduced potential problems for the JAWS 6 uninstaller, which may have caused the problems you got during the restart process. Dave Durber ----- Original Message ----- From: Cindy Handel To: jfw@xxxxxxxxxxxxx Sent: Wednesday, June 09, 2010 10:32 AM Subject: Re: Strange JAWS 7 problem I did ask the tech to remove it before I get the computer back. I was not removing shared files or settings, and I don't have any startup manager. This never happened to me before, and I've been using JAWS since version 3. Cindy From: Robert Logue Sent: Wednesday, June 09, 2010 10:09 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Strange JAWS 7 problem If you really want to remove Jaws 7, maybe ask the tech to do that before returning the computer. Do you have any start up managers? Did you remove shared files? I wonder if it is safe to remove earlier versions of Jaws. Afterall. New versions don't replace old ones. I was just now thinking of cleaning out old versions on my computers but now I think I'll just leave them alone. They don't take up that much space. Bob ----- Original Message ----- From: Cindy Handel To: jfw@xxxxxxxxxxxxx Sent: Tuesday, June 08, 2010 5:45 PM Subject: Re: Strange JAWS 7 problem Well that's what they said the computer was doing; going to a blue screen. I've never had it happen before and didn't expect it to happen a second time, or I never would have tried to uninstall JAWS 7 the day after bringing the computer home. The first repair cost $86, and I don't know what they'll charge this time, if anything. They're very good about not charging if the problem hasn't been resolved. I had the computer built there, so I trust them. Cindy From: Adrian Spratt Sent: Tuesday, June 08, 2010 6:03 PM To: jfw@xxxxxxxxxxxxx Subject: RE: Strange JAWS 7 problem Cindy, I can't answer your question, but I can tell you something very similar happened to me when I removed JAWS 6.2. After I went through the restart phase, my computer wouldn't get past what I believe is called the blue screen, and I had to pay to get my computer consultant to come in. We never did figure out what specifically happened, but it's held me back from removing JAWS 8, which I also planned to do. I never installed JAWS 7 because so many negative comments appeared on lists like this. And no, I didn't report it to FS because once the problem was fixed, there wouldn't be anything for their tech assistance guys to look into. And if I asked them to help me remove JAWS 8 so they could witness what happens, I'd be stuck if the computer didn't get past the blue screen because no remote connection can be made at that stage. I'd have to summon back my consultant. His $125 an hour fee, justified by his complete dependability and the prices in this city, has persuaded me to let JAWS 8 keep taking up space. -------------------------------------------------------------------------- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Cindy Handel Sent: Tuesday, June 08, 2010 4:08 PM To: jfw@xxxxxxxxxxxxx Subject: Strange JAWS 7 problem I'm just wondering if anything like this has happened to anyone. I was trying to uninstall JAWS 7 from my desktop computer. I did this about two, maybe three weeks ago. I got as far as the finish button, where it says, you must restart your computer in order for the changes to take effect. I pressed enter on the finish button and heard the closing sounds for Windows XP. But, the computer would not restart. It sounded like it kept trying, but nothing happened. So, I took it to the computer shop. I picked it up, yesterday. They said there was a corrupted file in Startup, which they removed and everything seemed fine. I brought it home and it worked well, until this morning. Maybe I should have left well enough alone, but tried, again, to uninstall JAWS 7. The same thing happened. After pressing the finish button, the computer shut down, as expected, but would not restart. Needless to say, it's back in the shop. Any idea what could cause this? Cindy -------------------------------------------------------------------------- No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.829 / Virus Database: 271.1.1/2926 - Release Date: 06/08/10 12:35:00