So let me get this straight. FS creates a software bug in JAWS 9 that screws up Reply to Sender, and now they expect their customers to upgrade to JAWS 10 to fix a problem which is clearly their fault in the first place. Maybe instead of protesting to FS, you should consider filing a complaint with the Federal Trade Commission so that they can investigate FS's unfair business practices. Forcing customers to upgrade to a new version of JAWS just to get a software fix sure sounds unfair to me . Besides, there is no guarantee that JAWS 10 won't have its own set of problems. I've only had JAWS 8.0 for six months, and it's already obsolete. Unbelievable. m--- Original Message ----- From: Richard sherman To: jfw@xxxxxxxxxxxxx Sent: Wednesday, June 04, 2008 7:01 PM Subject: Re: Reply To Sender Hi, Let's hope that the few of us that have an ear of the higher ups at FS will convey this same sentiment. For anyone who missed it. The ticket number for the reply to sender problem is 165312. Drop them a message and see if enough of us can make them move a little faster and fix a problem they broke. Rich ----- Original Message ----- From: Rick Harmon Sent: Wednesday, June 04, 2008 2:41 PM Rich, The only comment I'll make is that FS broke it in either late version 8 or in the initial release of 9. It's un fair to punish the jaws 8 and 9 users by only fixing the problem in version 10. It only makes users feel that FS is forcing people to upgrade for fixes instead of making a concerted effort to fix the problem for the users of the versions they broke the feature in in the first place. I do appreciate that they are going to fix the problem, just not in the way they choose to do so. Rick