How do I check if I am just downloading message headers? Thank you in advance. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Bissett, Tom To: 'jfw@xxxxxxxxxxxxx' Sent: Tuesday, December 15, 2009 6:50 AM Subject: RE: Outlook Express JAWS commands This is just a shot in the dark but have you set outlook to just download headers. I believe that in that case the keystrokes may not be bringing down the message and until you actually open the message the message body may not be available. Regards Tom Bissett BMO Financial Group Technology and Operations Integrated Client Solutions Tel: (416) 549-6514 E-Mail tom.bissett@xxxxxxx ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bill White Sent: December 15, 2009 9:09 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook Express JAWS commands It's not a JAWS repair issue, as it occurs on two computers. What I have determined, though, is that it only happens with unread messages, and that it is an issue with OE and the use of IMAP. When I copy the messages to the local inbox in OE, and mark them as unread, all works fine. I don't know if all IMAP connections have this problem, but gmail has it with both my computers. Thank you. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: robert Doc Wright To: jfw@xxxxxxxxxxxxx Sent: Tuesday, December 15, 2009 2:43 AM Subject: Re: Outlook Express JAWS commands You may have to do a repair on your jaws. ----- Original Message ----- From: Bill White To: jfw@xxxxxxxxxxxxx Sent: Monday, December 14, 2009 7:20 PM Subject: Re: Outlook Express JAWS commands If I've read the message previously, and go back to previous read messages, and use either alt right arrow, or the CTRL+period command, it works. But if it is an unread message, it will not show the message, even if I use the Insert+B command. I think that if I use the tab key, the window opens, but this is a real pain, having to use the escape key to back out of the message, use the down arrow to navigate to the next message, then use the enter key to click on the next message to read it. It does this on both computers, so I'm wondering if I can set something differently in OE or in JAWS to avoid this problem? Thank you for your help. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: robert Doc Wright To: jfw@xxxxxxxxxxxxx Sent: Monday, December 14, 2009 4:28 PM Subject: Re: Outlook Express JAWS commands what happens if you press alt right arrow instead? ----- Original Message ----- From: Bill White To: jfw mailing list Sent: Monday, December 14, 2009 4:52 PM Subject: Outlook Express JAWS commands Hi. I am having a problem with Outlook Express and two different versions of JAWS. When I use the CTRL+comma and CTRL+period commands in jaws to go to the previous or next messages, the message comes up, but it won't read the message, and it says that the e-mail message has no links, even though if I exit with escape and go back into the message using the enter key, it reads correctly and shows the appropriate number of links in the message. Is there something I can change in OE or in JAWS to resolve this problem, or is it a known bug without a solution? Thank you in advance Bill White billwhite92701@xxxxxxxxxxxxxx