you accidently misread his post. he's not using Outlook but Outlook Express which is a very different program. ----- Original Message ----- From: Bissett, Tom To: 'jfw@xxxxxxxxxxxxx' Sent: Tuesday, December 15, 2009 1:11 PM Subject: RE: Outlook Express JAWS commands Hi, I have XP pro and outlook 2003. The Cash exchange mode needs to be turned on under tools, email accounts, in there you can choose change and once selected you can turn cash exchange mode on. once this is turned on and after a restart you will see the options I mentioned under file menu. Regards Tom Bissett BMO Financial Group Technology and Operations Integrated Client Solutions Tel: (416) 549-6514 E-Mail tom.bissett@xxxxxxx ------------------------------------------------------------------------------ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of robert Doc Wright Sent: December 15, 2009 1:38 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook Express JAWS commands I've looked through all of the folders and I didn't find what you suggested in any of them. what version are you running to find this? I'm running xp pro. ----- Original Message ----- From: Bissett, Tom To: jfw@xxxxxxxxxxxxx Sent: Tuesday, December 15, 2009 9:31 AM Subject: RE: Outlook Express JAWS commands under the file menu you should find "Cached Exchange Mode ". In there you can find the settings and jaws should tell you which one is checked. Regards Tom Bissett BMO Financial Group Technology and Operations Integrated Client Solutions Tel: (416) 549-6514 E-Mail tom.bissett@xxxxxxx ---------------------------------------------------------------------------- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bill White Sent: December 15, 2009 11:02 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook Express JAWS commands How do I check if I am just downloading message headers? Thank you in advance. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: Bissett, Tom To: 'jfw@xxxxxxxxxxxxx' Sent: Tuesday, December 15, 2009 6:50 AM Subject: RE: Outlook Express JAWS commands This is just a shot in the dark but have you set outlook to just download headers. I believe that in that case the keystrokes may not be bringing down the message and until you actually open the message the message body may not be available. Regards Tom Bissett BMO Financial Group Technology and Operations Integrated Client Solutions Tel: (416) 549-6514 E-Mail tom.bissett@xxxxxxx -------------------------------------------------------------------------- From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Bill White Sent: December 15, 2009 9:09 AM To: jfw@xxxxxxxxxxxxx Subject: Re: Outlook Express JAWS commands It's not a JAWS repair issue, as it occurs on two computers. What I have determined, though, is that it only happens with unread messages, and that it is an issue with OE and the use of IMAP. When I copy the messages to the local inbox in OE, and mark them as unread, all works fine. I don't know if all IMAP connections have this problem, but gmail has it with both my computers. Thank you. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: robert Doc Wright To: jfw@xxxxxxxxxxxxx Sent: Tuesday, December 15, 2009 2:43 AM Subject: Re: Outlook Express JAWS commands You may have to do a repair on your jaws. ----- Original Message ----- From: Bill White To: jfw@xxxxxxxxxxxxx Sent: Monday, December 14, 2009 7:20 PM Subject: Re: Outlook Express JAWS commands If I've read the message previously, and go back to previous read messages, and use either alt right arrow, or the CTRL+period command, it works. But if it is an unread message, it will not show the message, even if I use the Insert+B command. I think that if I use the tab key, the window opens, but this is a real pain, having to use the escape key to back out of the message, use the down arrow to navigate to the next message, then use the enter key to click on the next message to read it. It does this on both computers, so I'm wondering if I can set something differently in OE or in JAWS to avoid this problem? Thank you for your help. Bill White billwhite92701@xxxxxxxxxxxxxx ----- Original Message ----- From: robert Doc Wright To: jfw@xxxxxxxxxxxxx Sent: Monday, December 14, 2009 4:28 PM Subject: Re: Outlook Express JAWS commands what happens if you press alt right arrow instead? ----- Original Message ----- From: Bill White To: jfw mailing list Sent: Monday, December 14, 2009 4:52 PM Subject: Outlook Express JAWS commands Hi. I am having a problem with Outlook Express and two different versions of JAWS. When I use the CTRL+comma and CTRL+period commands in jaws to go to the previous or next messages, the message comes up, but it won't read the message, and it says that the e-mail message has no links, even though if I exit with escape and go back into the message using the enter key, it reads correctly and shows the appropriate number of links in the message. Is there something I can change in OE or in JAWS to resolve this problem, or is it a known bug without a solution? Thank you in advance Bill White billwhite92701@xxxxxxxxxxxxxx