Re: Jaws not getting along with Vista on my Del Laptop

  • From: "G.W. Cox" <gwcox2@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 23 Sep 2009 11:43:19 -0600

Nobody else having a problem is a standard and pretty easy answer considering that you can't check the veracity of that claim. And really so what? You bought the product and they should back it up. ----- Original Message ----- From: "Ann Larson" <RTFan@xxxxxxxxx> 

To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, September 23, 2009 9:20 AM
Subject: Re: Jaws not getting along with Vista on my Del Laptop



Nope...only told me that nobody else was having the problem.  I can't
remember who I talked to...and the person wasn't rude or anything like
that...just hadn't had any complaints of that nature.

Thanks for your response - I really appreciate it!

Ann

=====================================

It's not what you take when you leave this world behind you
It's what you leave behind you when you go.

"Three Wooden Crosses" from "Rise And Shine"
Randy Travis
----- Original Message ----- From: "Adrian Spratt" <Adrian@xxxxxxxxxxxxxxxx> 
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, September 23, 2009 6:16 AM
Subject: Re: Jaws not getting along with Vista on my Del Laptop


Ann,

I hope someone will give you a more informed suggestion, but did FS tech
support ask you about the video card on your laptop? If that or some other
hardware/software component is the cause, it could be replaced without
needing to buy a new laptop or switch to WindowEyes, which in my experience 
causes other headaches. It seems clear there is some compatibility-related
problem.
----- Original Message -----
From: "Ann Larson" <RTFan@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, September 23, 2009 3:15 AM
Subject: Re: Jaws not getting along with Vista on my Del Laptop

Thanks, Chris, but I've had trouble with every version of Jaws on this
particular computer, which I have had since about the middle of November
last year. When I called Freedom Scientific's tech support several months
ago they told me that nobody else was complaining of these problems, so I
feel rather like the lone ranger (smile). Interestingly, my twin sister, who is also a Jaws user, has the same kind of laptop and the same issues, so go figure. I have a friend who uses Window Eyes and I downloaded a demo version 
to see how it worked on here. It did okay also, but I sure hate to give up
using Jaws since I am so used to it and like it so much. But it does make me 
wonder what the quirk is with this particular computer and this particular
screen reader...

Ann

=====================================

It's not what you take when you leave this world behind you It's what you
leave behind you when you go.

"Three Wooden Crosses" from "Rise And Shine" Randy Travis

----- Original Message -----
From: "Chris Hallsworth" <christopherh40@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, September 23, 2009 1:54 AM
Subject: RE: Jaws not getting along with Vista on my Del Laptop

So far as I'm aware I'm having little to no issues with the public beta of
JAWS 11. May I ask, have you updated to 11.0.536? Also, have you reported
your findings to Freedom Scientific through their beta report form? I
strongly suggest you do this so that they can hopefully fix them before
final release, which is scheduled for the time Windows 7 is released to the 
general public, around October 22. Good luck.

--
Chris Hallsworth
E-mail: christopherh40@xxxxxxxxxxxxxx
MSN: ch9675@xxxxxxxxxxx
Skype: chrishallsworth7266
Yahoo! Messenger: christopherh40@xxxxxxxxx Klango: chrishallsworth

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
Of Ann Larson
Sent: 23 September 2009 7:17 AM
To: jfw@xxxxxxxxxxxxx
Subject: Jaws not getting along with Vista on my Del Laptop

Hi everyone,

I am new to the list so please forgive me if this topic has been covered
prior to my joining. According to someone I spoke to at Freedom Scientific, 
nobody else seems to be having the problem so perhaps not (smile).

I am currently using Jaws 11 Beta to see if it would improve the problem I
am having but if anything, it is worse than 10. Jaws works fine on my XP
desktop computer, but on my Del laptop running Vista I have a terrible time while writing/editing email messages or other documents such as in Microsoft 
Works , Notepad, WordPad, etc. Jaws will read lines twice when I am down
arrowing, or it will repeat letters when I am arrowing across the line to
see if something is spelled correctly. I also have trouble selecting words
to delete, etc., because it seems to be on one thing but is actually on
another.

Also, in Windows Mail, it incorrectly reads messages when I am in the list
view of any mailbox, causing me to sometimes delete messages I don't intend to. I love Jaws, but this is most annoying and I am hoping someone has some 
suggestions for me. My laptop has the numpad on the right-hand side of the
keyboard so I am using the desktop layout since I can use the same keys as
for a desktop.
One more thing...sometimes it appears that the control key or the shift key 
gets stuck, causing many things to happen that I don't want. When I unload
Jaws and load it back, the problem goes away. I have used System Access To
go when the annoyance becomes too great, and I don't have the problem at all 
with it, although I do like so many things about Jaws better that I would
much rather use it.
My apologies for the length of this post, and I hope I have been clear about 
what's going on. Believe me, if anyone else is experiencing...or has
experienced this, they will definitely know what I'm talking about (smile). Any thoughts and/or suggestions are greatly appreciated...thanks in advance. 

Ann

=====================================

It's not what you take when you leave this world behind you It's what you
leave behind you when you go.

"Three Wooden Crosses" from "Rise And Shine" Randy Travis

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