Hi everyone, I am new to the list so please forgive me if this topic has been covered prior to my joining. According to someone I spoke to at Freedom Scientific, nobody else seems to be having the problem so perhaps not (smile). I am currently using Jaws 11 Beta to see if it would improve the problem I am having but if anything, it is worse than 10. Jaws works fine on my XP desktop computer, but on my Del laptop running Vista I have a terrible time while writing/editing email messages or other documents such as in Microsoft Works , Notepad, WordPad, etc. Jaws will read lines twice when I am down arrowing, or it will repeat letters when I am arrowing across the line to see if something is spelled correctly. I also have trouble selecting words to delete, etc., because it seems to be on one thing but is actually on another. Also, in Windows Mail, it incorrectly reads messages when I am in the list view of any mailbox, causing me to sometimes delete messages I don't intend to. I love Jaws, but this is most annoying and I am hoping someone has some suggestions for me. My laptop has the numpad on the right-hand side of the keyboard so I am using the desktop layout since I can use the same keys as for a desktop. One more thing...sometimes it appears that the control key or the shift key gets stuck, causing many things to happen that I don't want. When I unload Jaws and load it back, the problem goes away. I have used System Access To go when the annoyance becomes too great, and I don't have the problem at all with it, although I do like so many things about Jaws better that I would much rather use it. My apologies for the length of this post, and I hope I have been clear about what's going on. Believe me, if anyone else is experiencing...or has experienced this, they will definitely know what I'm talking about (smile). Any thoughts and/or suggestions are greatly appreciated...thanks in advance. Ann ===================================== It's not what you take when you leave this world behind you It's what you leave behind you when you go. "Three Wooden Crosses" from "Rise And Shine" Randy Travis