Re: JAWS not reading in Word properly
- From: "Sean McMahon" <smcmahon@xxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 11 Jan 2005 09:37:51 -0700
I had the same problem with an xp-pro machine. Unfortunately, our nortin is
server controlled. I noticed that if the administrator logged-on and I started
jaws, I no longer had this problem. I also noticed that other problems related
to jaws having sluggish behavior while reading lists with links corrisponding to
items in those lists, the loading and unloading of my alva satellite when
connected to the usb port went away when the administrator was logged-on. This
suggests that because of some certain setups, the permissions to some
accessibility related file are screwed up. In fact, I didn't have these
problems as a normal user at my community college where the access allowed for
installation and removal of programs but was not administrative because it did
not allow for changing of some basic features in the display settings. If this
person is on a similar setup, corperate style network running xp-pro or nt, they
should see if they can get installation/removal access for at least all the
jaws-related files and all those dll files in windows that jaws uses. I don't
know if any of this helps, but just trying to shed some light on the problem.
Sean
----- Original Message -----
From: "Tom Lange" <trlange@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, January 10, 2005 7:52 PM
Subject: Re: JAWS not reading in Word properly
Hi Catherine,
You wrote:
> Hi,
>
> A friend is using JAWS 5 and Word XP. When he opens a document in Word
and
> cursors down JAWS doesn't say anything. Then he alt tabs to the JAWS
window
> and back to Word again, and then JAWS reads when he cursors.
>
> Has anyone else experienced this and/or got any suggestions as to why it
> could be happening?
Yes. My guess is that he has Norton Antivirus installed on the machine and
that the Office Plug-in is enabled and needs to be turned off. To do that,
you have to go into Norton's main screen, then go into Options with an
alt+o. Here's where it gets tricky, because it involves extensive use of the
JAWS cursor. Use the JAWS cursor to locate Miscellaneous and do a left-click
to invoke that settings page. Then, locate the line item that reads:
Enable Office Plug-in.
Place the JAWS cursor on the first E in Enable and do another left-click.
This should turn it off. Click OK and exit out.
It's been a while since I've had to do that on my system as well as anyone
else's so my recollection isn't exactly clear, but you get the idea. It's
kind of a pain in the patoot to do, but once it's done, everything should
work normally.
If my instructions need any clarification, I can send you a detailed
write-up that I've stored somewhere. Write me privately and I'll dig it up
for you.
Tom
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