RE: JAWS not reading in Word properly
- From: "Catherine Turner" <catherineturner2000@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 11 Jan 2005 13:16:05 -0000
That's great - thanks.
Catherine
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On
> Behalf Of Tom Lange
> Sent: 11 January 2005 02:52
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: JAWS not reading in Word properly
>
>
> Hi Catherine,
> You wrote:
>
>
> > Hi,
> >
> > A friend is using JAWS 5 and Word XP. When he opens a document in Word
> and
> > cursors down JAWS doesn't say anything. Then he alt tabs to the JAWS
> window
> > and back to Word again, and then JAWS reads when he cursors.
> >
> > Has anyone else experienced this and/or got any suggestions as to why it
> > could be happening?
>
> Yes. My guess is that he has Norton Antivirus installed on the machine and
> that the Office Plug-in is enabled and needs to be turned off. To do that,
> you have to go into Norton's main screen, then go into Options with an
> alt+o. Here's where it gets tricky, because it involves extensive
> use of the
> JAWS cursor. Use the JAWS cursor to locate Miscellaneous and do a
> left-click
> to invoke that settings page. Then, locate the line item that reads:
>
> Enable Office Plug-in.
>
> Place the JAWS cursor on the first E in Enable and do another left-click.
> This should turn it off. Click OK and exit out.
>
> It's been a while since I've had to do that on my system as well as anyone
> else's so my recollection isn't exactly clear, but you get the idea. It's
> kind of a pain in the patoot to do, but once it's done, everything should
> work normally.
>
> If my instructions need any clarification, I can send you a detailed
> write-up that I've stored somewhere. Write me privately and I'll dig it up
> for you.
>
> Tom
>
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