Re: IE crashing at New York Times

  • From: Bruce Toews <dogriver@xxxxxxxx>
  • To: jfw@xxxxxxxxxxxxx
  • Date: Tue, 16 Aug 2005 17:25:45 -0500 (CDT)

As I said on another list, I have this same problem with www.cjob.com. It happens on my work computer, not my home computer; nobody else at work has this problem; if I load the page without JAWS, the issue does not occur, and it's happened through JFW 5x and 6x.

Bruce

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Bruce Toews
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On Tue, 16 Aug 2005, G.W. Cox wrote:

I have no problem navigating the site with Jaws 6.2, but after I close
out , there is a form to generate an Internet Explorer error report. I
have the page refresh and Active X filters set to refresh as needed.
They are in the configuration manager, html options, miscellaneous page.
----- Original Message -----
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 12:27 PM
Subject: RE: IE crashing at New York Times


Odd. Anybody know why?

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 3:23 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: IE crashing at New York Times


Yes, it's true about older versions of Jaws working with the New York
Times
site. I use both Jaws 5 and 5.1 and the NYT site works as it always has
with
those versions.
----- Original Message -----
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 12:53 PM
Subject: RE: IE crashing at New York Times


I'm in the same boat as you. I've tried saving the web page personal 
settings and IE crashes. I lose speech as well so don't know what the
error
message says.


In short, insert plus shift plus v does not work, at least not for me.

Can you tell me who at NY Times you contacted? I'm going to email them
as

well in hopes that since they changed the code in the first place, they
will
change it back.


Interestingly enough I've been told that this problem does not occur
with
older JAWS's nor does it occur with Window Eyes. 

Very strange.

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 1:42 PM
To: JFW List; Jaws Lite
Subject: IE crashing at New York Times


I've been a daily site visitor to the New York Times Online for years,
with 
very few problems relating to screen reader accessibility, let alone
fatal
Internet Explorer crashes.

But about a week ago, nearly everything I did after loading the
initial
page 
of a Times article has brought up a crash message from IE, asking
whether
or
not I want to send an error report to Microsoft. Once I was given a
message 
or dialogue box that actually described or categorized the error
involved,
something about memory, but by the time that happened I was so
distraught
from trying to make the Times site function that I exited without
stopping
to read that message, and it's never reappeared since then.

The Times tech support or customer support staff responded to an
inquiry I
sent them some days ago, and said that they'd gotten a similar
complaint
from other jaws users, and provided me a link to the FS site, I
suppose
this
is a support knowledge base entry or whatever it's called. I quote in
part, 
and will resume my comments below:

Category: Internet Explorer

Short Description:

When reading Web pages, Internet Explorer unloads the page or stops
responding (crashes).

Problem:

While using JAWS to read Web pages with cascading style sheets (CSS)
in
Internet Explorer, one of the following occurs:

* The browser stops responding (crashes)
* The page unloads
* JAWS does not read all text that is visible on the screen

These problems are often caused by imported cascading style sheets.
The
page's style sheet may also cause certain text or information to be
unavailable
to JAWS. Usually this occurs because the page displays text or other
elements at some point after the page loads.

Solution:

JAWS 6.10 allows you to control how style sheets are processed. Do the
following if you experience problems with a particular Web site:

-- it goes on to explain how to use the on the fly verbosity Insert V
menu
to adjust the stylesheet item, and the personal Web page setting
method
Insert Shift V to make your adjustment permanent, if it works.  My
questions:

1.  Is this really about stylesheets?  I'm partially sighted, and I
can't
see more text appearing over the Web page in some fashion.  Does
anyone
know 
if the Times suddenly changed something about this aspect of their
page
designs only a week ago?  If not, then this solution isn't going to
work.
2.  I still use Jaws 6.0 because, so far as I could tell from reading
bulletins about the updates, they didn't offer any features that
sounded
relevant to my own daily needs.  But as I don't understand what
stylesheets 
are, maybe that topic was mentioned and had I understood its
implications,
I'd have installed the updates.

Any knowledgeable suggestions or questions will be very appreciated.



--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.338 / Virus Database: 267.10.10/73 - Release Date:
8/15/2005

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