Re: IE crashing at New York Times

  • From: "G.W. Cox" <gwcox2@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Tue, 16 Aug 2005 15:50:37 -0600

I have no problem navigating the site with Jaws 6.2, but after I close 
out , there is a form to generate an Internet Explorer error report. I 
have the page refresh and Active X filters set to refresh as needed. 
They are in the configuration manager, html options, miscellaneous page.
----- Original Message ----- 
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 12:27 PM
Subject: RE: IE crashing at New York Times


Odd. Anybody know why?

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 3:23 PM
To: jfw@xxxxxxxxxxxxx
Subject: Re: IE crashing at New York Times


Yes, it's true about older versions of Jaws working with the New York 
Times
site. I use both Jaws 5 and 5.1 and the NYT site works as it always has 
with
those versions.
----- Original Message ----- 
From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 12:53 PM
Subject: RE: IE crashing at New York Times


> I'm in the same boat as you. I've tried saving the web page personal
settings and IE crashes. I lose speech as well so don't know what the 
error
message says.
>
> In short, insert plus shift plus v does not work, at least not for me.
>
> Can you tell me who at NY Times you contacted? I'm going to email them 
> as
well in hopes that since they changed the code in the first place, they 
will
change it back.
>
> Interestingly enough I've been told that this problem does not occur 
> with
older JAWS's nor does it occur with Window Eyes.
>
> Very strange.
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> Sent: Tuesday, August 16, 2005 1:42 PM
> To: JFW List; Jaws Lite
> Subject: IE crashing at New York Times
>
>
> I've been a daily site visitor to the New York Times Online for years,
with
> very few problems relating to screen reader accessibility, let alone 
> fatal
> Internet Explorer crashes.
>
> But about a week ago, nearly everything I did after loading the 
> initial
page
> of a Times article has brought up a crash message from IE, asking 
> whether
or
> not I want to send an error report to Microsoft.  Once I was given a
message
> or dialogue box that actually described or categorized the error 
> involved,
> something about memory, but by the time that happened I was so 
> distraught
> from trying to make the Times site function that I exited without 
> stopping
> to read that message, and it's never reappeared since then.
>
> The Times tech support or customer support staff responded to an 
> inquiry I
> sent them some days ago, and said that they'd gotten a similar 
> complaint
> from other jaws users, and provided me a link to the FS site, I 
> suppose
this
> is a support knowledge base entry or whatever it's called.  I quote in
part,
> and will resume my comments below:
>
> Category: Internet Explorer
>
> Short Description:
>
> When reading Web pages, Internet Explorer unloads the page or stops
> responding (crashes).
>
> Problem:
>
> While using JAWS to read Web pages with cascading style sheets (CSS) 
> in
> Internet Explorer, one of the following occurs:
>
> * The browser stops responding (crashes)
> * The page unloads
> * JAWS does not read all text that is visible on the screen
>
> These problems are often caused by imported cascading style sheets. 
> The
> page's style sheet may also cause certain text or information to be
> unavailable
> to JAWS. Usually this occurs because the page displays text or other
> elements at some point after the page loads.
>
> Solution:
>
> JAWS 6.10 allows you to control how style sheets are processed. Do the
> following if you experience problems with a particular Web site:
>
> -- it goes on to explain how to use the on the fly verbosity Insert V 
> menu
> to adjust the stylesheet item, and the personal Web page setting 
> method
> Insert Shift V to make your adjustment permanent, if it works.  My
> questions:
>
> 1.  Is this really about stylesheets?  I'm partially sighted, and I 
> can't
> see more text appearing over the Web page in some fashion.  Does 
> anyone
know
> if the Times suddenly changed something about this aspect of their 
> page
> designs only a week ago?  If not, then this solution isn't going to 
> work.
> 2.  I still use Jaws 6.0 because, so far as I could tell from reading
> bulletins about the updates, they didn't offer any features that 
> sounded
> relevant to my own daily needs.  But as I don't understand what
stylesheets
> are, maybe that topic was mentioned and had I understood its 
> implications,
> I'd have installed the updates.
>
> Any knowledgeable suggestions or questions will be very appreciated.
>
>
>
> -- 
> No virus found in this outgoing message.
> Checked by AVG Anti-Virus.
> Version: 7.0.338 / Virus Database: 267.10.10/73 - Release Date: 
> 8/15/2005
>
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