Re: IE crashing at New York Times

  • From: "Judith Bron" <jbron@xxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 17 Aug 2005 15:41:43 -0400

What version windows do you have in both places?  Also, who is your isp at
work vs. home?  These are all variables that could enter into it.  Judith
----- Original Message -----
From: "Bruce Toews" <dogriver@xxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Tuesday, August 16, 2005 11:04 PM
Subject: Re: IE crashing at New York Times


> What I'd like to know is, Why do I get this problem at work but not at
> home? Using JFW 6.2 in both places.
>
> Bruce
>
> --
> Bruce Toews
> E-mail and MSN/Windows Messenger: dogriver@xxxxxxxx
> Web Site (including info on my weekly commentaries): http://www.ogts.net
> Info on the Best TV Show of All Time: http://www.cornergas.com
>
> On Tue, 16 Aug 2005, Richard Hutcheson wrote:
>
> > But guys, consider this: if things work with an earlier version of Jaws
and
> > if the NY Times works okay when is Jaws is turned off --should we call
the
> > Times or should we call FS for a fix? Think about it!
> > Richard Hutcheson
> > 387 Savage Farm Drive
> > Ithaca, NY 14850
> > rhutche1@xxxxxxxxxxxx
> >
> > ----- Original Message ----- From: "Yardbird" <yardbird@xxxxxxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Tuesday, August 16, 2005 3:25 PM
> > Subject: Re: IE crashing at New York Times
> >
> >
> >>  Ahem.  I really was asking, where did you find it.  I'm a longtime
> >>  nytimes.com site visitor, so I truly just wanted to know the section
and
> >>  page.  Thanks.
> >>  ongt
> >>  ----- Original Message ----- From: "Pickrell, Rebecca M."
> >>  <rebecca.pickrell@xxxxxxx>
> >>  To: <jfw@xxxxxxxxxxxxx>
> >>  Sent: Tuesday, August 16, 2005 12:19 PM
> >>  Subject: RE: IE crashing at New York Times
> >>
> >>
> >>  I'm persistent and just kept looking.
> >>
> >>
> >>
> >>  -----Original Message-----
> >>  From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> >>  Sent: Tuesday, August 16, 2005 3:14 PM
> >>  To: jfw@xxxxxxxxxxxxx
> >>  Subject: Re: IE crashing at New York Times
> >>
> >>
> >>  Brillliant!  How'd you find this address?  I've been to the page
giving
> >>  contacts, and have never noticed this.  Thanks a lot.
> >>
> >>  ----- Original Message ----- From: "Pickrell, Rebecca M."
> >>  <rebecca.pickrell@xxxxxxx>
> >>  To: <jfw@xxxxxxxxxxxxx>
> >>  Sent: Tuesday, August 16, 2005 12:02 PM
> >>  Subject: RE: IE crashing at New York Times
> >>
> >>
> >>  Hi folks. I found an email address where we can address our concerns.
It
> >>  is
> >>
> >>  'digitalsvp@xxxxxxxxxxx'
> >>
> >>  I recomend we all write to this address and describe the problems we
have
> >>  been having. This address supposedly points to Martin Nisenholtz, who
is
> >>  the
> >>  Vice President of the digital version of the Ny Times.
> >>
> >>  I bet if we all contact him, we'll get the Ny  Times to reverse it's
code.
> >>
> >>
> >>
> >>  -----Original Message-----
> >>  From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> >>  Sent: Tuesday, August 16, 2005 2:17 PM
> >>  To: jfw@xxxxxxxxxxxxx
> >>  Subject: Re: IE crashing at New York Times
> >>
> >>
> >>  Hi,
> >>  Sorry to hear you're experiencing similarly crippling issues.  This is
> >>  really uncomfortable and frustrating.
> >>
> >>  I didn't contact anyone technical there.  They don't provide email
access
> >>  to
> >>  anything like a Web master staff.  Just customer support.  But even
there,
> >>  if you direct your message to Joan Taylor, the customer support person
who
> >>  responded to my initial inquiry, it may strengthen the impression we
Jaws
> >>  users are able to make on the times to get it to rethink this apparent
> >>  change of page design.
> >>
> >>  onstruction
> >>  ----- Original Message ----- From: "Pickrell, Rebecca M."
> >>  <rebecca.pickrell@xxxxxxx>
> >>  To: <jfw@xxxxxxxxxxxxx>
> >>  Sent: Tuesday, August 16, 2005 10:53 AM
> >>  Subject: RE: IE crashing at New York Times
> >>
> >>
> >>  I'm in the same boat as you. I've tried saving the web page personal
> >>  settings and IE crashes. I lose speech as well so don't know what the
> >>  error
> >>  message says.
> >>
> >>  In short, insert plus shift plus v does not work, at least not for me.
> >>
> >>  Can you tell me who at NY Times you contacted? I'm going to email them
as
> >>  well in hopes that since they changed the code in the first place,
they
> >>  will
> >>  change it back.
> >>
> >>  Interestingly enough I've been told that this problem does not occur
with
> >>  older JAWS's nor does it occur with Window Eyes.
> >>
> >>  Very strange.
> >>
> >>  -----Original Message-----
> >>  From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
> >>  Sent: Tuesday, August 16, 2005 1:42 PM
> >>  To: JFW List; Jaws Lite
> >>  Subject: IE crashing at New York Times
> >>
> >>
> >>  I've been a daily site visitor to the New York Times Online for years,
> >>  with
> >>  very few problems relating to screen reader accessibility, let alone
fatal
> >>  Internet Explorer crashes.
> >>
> >>  But about a week ago, nearly everything I did after loading the
initial
> >>  page
> >>  of a Times article has brought up a crash message from IE, asking
whether
> >>  or
> >>  not I want to send an error report to Microsoft.  Once I was given a
> >>  message
> >>  or dialogue box that actually described or categorized the error
involved,
> >>  something about memory, but by the time that happened I was so
distraught
> >>  from trying to make the Times site function that I exited without
stopping
> >>  to read that message, and it's never reappeared since then.
> >>
> >>  The Times tech support or customer support staff responded to an
inquiry I
> >>  sent them some days ago, and said that they'd gotten a similar
complaint
> >>  from other jaws users, and provided me a link to the FS site, I
suppose
> >>  this
> >>  is a support knowledge base entry or whatever it's called.  I quote in
> >>  part,
> >>  and will resume my comments below:
> >>
> >>  Category: Internet Explorer
> >>
> >>  Short Description:
> >>
> >>  When reading Web pages, Internet Explorer unloads the page or stops
> >>  responding (crashes).
> >>
> >>  Problem:
> >>
> >>  While using JAWS to read Web pages with cascading style sheets (CSS)
in
> >>  Internet Explorer, one of the following occurs:
> >>
> >>  * The browser stops responding (crashes)
> >>  * The page unloads
> >>  * JAWS does not read all text that is visible on the screen
> >>
> >>  These problems are often caused by imported cascading style sheets.
The
> >>  page's style sheet may also cause certain text or information to be
> >>  unavailable
> >>  to JAWS. Usually this occurs because the page displays text or other
> >>  elements at some point after the page loads.
> >>
> >>  Solution:
> >>
> >>  JAWS 6.10 allows you to control how style sheets are processed. Do the
> >>  following if you experience problems with a particular Web site:
> >>
> >>  -- it goes on to explain how to use the on the fly verbosity Insert V
menu
> >>  to adjust the stylesheet item, and the personal Web page setting
method
> >>  Insert Shift V to make your adjustment permanent, if it works.  My
> >>  questions:
> >>
> >>  1.  Is this really about stylesheets?  I'm partially sighted, and I
can't
> >>  see more text appearing over the Web page in some fashion.  Does
anyone
> >>  know
> >>  if the Times suddenly changed something about this aspect of their
page
> >>  designs only a week ago?  If not, then this solution isn't going to
work.
> >>  2.  I still use Jaws 6.0 because, so far as I could tell from reading
> >>  bulletins about the updates, they didn't offer any features that
sounded
> >>  relevant to my own daily needs.  But as I don't understand what
> >>  stylesheets
> >>  are, maybe that topic was mentioned and had I understood its
implications,
> >>  I'd have installed the updates.
> >>
> >>  Any knowledgeable suggestions or questions will be very appreciated.
> >>
> >>
> >>
> >>  --
> >>  No virus found in this outgoing message.
> >>  Checked by AVG Anti-Virus.
> >>  Version: 7.0.338 / Virus Database: 267.10.10/73 - Release Date:
8/15/2005
> >>
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8/15/2005
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8/15/2005
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8/15/2005
> >>
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> >>
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> >>  Checked by AVG Anti-Virus.
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8/15/2005
> >>
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> >>
> >>
> >>
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> >>  Checked by AVG Anti-Virus.
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8/15/2005
> >>
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