RE: IE crashing at New York Times
- From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Tue, 16 Aug 2005 13:53:50 -0400
I'm in the same boat as you. I've tried saving the web page personal settings
and IE crashes. I lose speech as well so don't know what the error message
says.
In short, insert plus shift plus v does not work, at least not for me.
Can you tell me who at NY Times you contacted? I'm going to email them as well
in hopes that since they changed the code in the first place, they will change
it back.
Interestingly enough I've been told that this problem does not occur with older
JAWS's nor does it occur with Window Eyes.
Very strange.
-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]
Sent: Tuesday, August 16, 2005 1:42 PM
To: JFW List; Jaws Lite
Subject: IE crashing at New York Times
I've been a daily site visitor to the New York Times Online for years, with
very few problems relating to screen reader accessibility, let alone fatal
Internet Explorer crashes.
But about a week ago, nearly everything I did after loading the initial page
of a Times article has brought up a crash message from IE, asking whether or
not I want to send an error report to Microsoft. Once I was given a message
or dialogue box that actually described or categorized the error involved,
something about memory, but by the time that happened I was so distraught
from trying to make the Times site function that I exited without stopping
to read that message, and it's never reappeared since then.
The Times tech support or customer support staff responded to an inquiry I
sent them some days ago, and said that they'd gotten a similar complaint
from other jaws users, and provided me a link to the FS site, I suppose this
is a support knowledge base entry or whatever it's called. I quote in part,
and will resume my comments below:
Category: Internet Explorer
Short Description:
When reading Web pages, Internet Explorer unloads the page or stops
responding (crashes).
Problem:
While using JAWS to read Web pages with cascading style sheets (CSS) in
Internet Explorer, one of the following occurs:
* The browser stops responding (crashes)
* The page unloads
* JAWS does not read all text that is visible on the screen
These problems are often caused by imported cascading style sheets. The
page's style sheet may also cause certain text or information to be
unavailable
to JAWS. Usually this occurs because the page displays text or other
elements at some point after the page loads.
Solution:
JAWS 6.10 allows you to control how style sheets are processed. Do the
following if you experience problems with a particular Web site:
-- it goes on to explain how to use the on the fly verbosity Insert V menu
to adjust the stylesheet item, and the personal Web page setting method
Insert Shift V to make your adjustment permanent, if it works. My
questions:
1. Is this really about stylesheets? I'm partially sighted, and I can't
see more text appearing over the Web page in some fashion. Does anyone know
if the Times suddenly changed something about this aspect of their page
designs only a week ago? If not, then this solution isn't going to work.
2. I still use Jaws 6.0 because, so far as I could tell from reading
bulletins about the updates, they didn't offer any features that sounded
relevant to my own daily needs. But as I don't understand what stylesheets
are, maybe that topic was mentioned and had I understood its implications,
I'd have installed the updates.
Any knowledgeable suggestions or questions will be very appreciated.
--
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