Kathy, it sounds to me like what you've got there is a .PDF that's really a scanned image of a document. This will require you to run OCR on it. IF you can't do this yourself because you don't have an OCR program on your machine, send it to me and I'll try to decode it for you. Sincerely, The Constantly BAREFOOTED Ray "Old friend, what are you looking for? After those many years abroad you come With images you tended Under foreign skies Far away from your own land" George Seferis Phone or Fax:: +1 (985) 360-3375 e-mail: rforetjratcomcastdotnet Skype Name: barefootedray ----- Original Message ----- From: katherineschulz6266@xxxxxxx To: jfw Sent: Sunday, February 08, 2009 8:00 AM Subject: Adobe Reader Saying Empty Document Hello, I received a PDF document from my doctor's office and when I opened it, was told it was an empty document and Jaws could not read it. I remember we had a discussion about this at one point but cannot recall what was said. Can someone tell me how I can read this document using Jaws? I am using XP Home and Jaws 9. Katherine