A very few, but nothing that wasn't successfully handed off. Of course, this only says that when PSS called the Burstek support, all seemed to go well. It says nothing about the direct customer-to-support events. Remember; a lack of information is not deterministic. From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of John T (Lists) Sent: Tuesday, January 09, 2007 8:18 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] Re: SurfControl... What about Burstek? John Tolmachoff Quest Components, Inc. Technical Support support@xxxxxxxxxxxxxx <mailto:support@xxxxxxxxxxxxxx> -----Original Message----- From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Harrison Sent: Tuesday, January 09, 2007 6:59 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] Re: SurfControl... To be more general, it's amazing how a broken plug-in can bring down an ISA server. What's interesting is that I've seen many PSS cases for Web Sense, Surf Control and Trend, but nary a one for GFI. Wonder what David thinks of that? J From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Ball, Dan Sent: Tuesday, January 09, 2007 6:18 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] SurfControl... Just an observation: It is truly amazing at how quickly and completely a corrupt rule in SurfControl can bring down an ISA server! All mail to and from this domain is GFI-scanned. All mail to and from this domain is GFI-scanned. All mail to and from this domain is GFI-scanned.