See, that's the diff; if the ISV responds properly to customer complaints, PSS never hears of it. The sad part is that those ISVs that don't respond appropriately get shuffled off to PSS for resolution. I've not had to work with GFI at all in a negative context, which only means that if PSS got such a call, they were able to resolve it either with or without GFI involvement. The fact that Web Sense, Surf Control and Trend pop immediately to my mind in the context of PSS calls says nothing conclusive. From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of David Farinic Sent: Tuesday, January 09, 2007 7:55 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] Re: SurfControl... Well we are not that innocent either, otherwise I wouldn't code ISA crashmonitor which logs last function calls in ISA ISAPI calls ;) Especially with new flood of multicores ISA servers we got reported more issues however we responded and now it seems all OK. Regards DavidF ________________________________ From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Harrison Sent: Tuesday, January 09, 2007 3:59 PM To: isalist@xxxxxxxxxxxxx Subject: [isalist] Re: SurfControl... To be more general, it's amazing how a broken plug-in can bring down an ISA server. What's interesting is that I've seen many PSS cases for Web Sense, Surf Control and Trend, but nary a one for GFI. Wonder what David thinks of that? J From: isalist-bounce@xxxxxxxxxxxxx [mailto:isalist-bounce@xxxxxxxxxxxxx] On Behalf Of Ball, Dan Sent: Tuesday, January 09, 2007 6:18 AM To: isalist@xxxxxxxxxxxxx Subject: [isalist] SurfControl... Just an observation: It is truly amazing at how quickly and completely a corrupt rule in SurfControl can bring down an ISA server! All mail to and from this domain is GFI-scanned. All mail to and from this domain is GFI-scanned. DISCLAIMER The information contained in this electronic mail may be confidential or legally privileged. It is for the intended recipient(s) only. Should you receive this message in error, please notify the sender by replying to this mail. Unless expressly stated, opinions in this message are those of the individual sender and not of GFI. Unauthorized use of the contents is strictly prohibited. While all care has been taken, GFI is not responsible for the integrity of the contents of this electronic mail and any attachments included within. This mail was checked for viruses by GFI MailSecurity. GFI also develops anti-spam software (GFI MailEssentials), a fax server (GFI FAXmaker), and network security and management software (GFI LANguard) - www.gfi.com All mail to and from this domain is GFI-scanned.