[Ilugc] Open Source Software for Call Center Units
- From: girish1729@xxxxxxxxx (Girish Venkatachalam)
- Date: Sat Sep 23 16:38:50 2006
On Sat, Sep 23, 2006 at 03:51:26AM +0000, dhana_1@xxxxxxx wrote:
Dear Lugs
Requesting you to guide me on the Open Source Softwares (linux) available
for succesfully running a Call Center (both INbound & Outbound) Unit.
Thanking you,
Someone told me that call centers use only linux. I think that makes sense bcoz
you would want to cut costs where it hurts the most; telecom.
Today you have entire EPABX in software itself that will make the most
expensive solution hang its head in shame. Google for Asterisk and you will
know what I mean.
ISTM you will have to buy the appropriate card from Digium and setup Asterisk
that will route your calls either thro' PSTN or VoIP.
Apropos of VoIP you have skype that runs very well on linux.
Others should add to whatever I have told here.
All the best!
regards,
Girish
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