Hi Clare well you should know where you are with a flat screen as it tells you what you are touching,and you have to double tap it to get what you want,you can have dragon dictate on it so you can dictate things to it and you can ask it questions and it will tell you the answer,which is good it is just a matter of getting your confidence with it,when you have numbers for contacts put into it you just say call Jenny and it will automatically call the number and then you can speak, anyway will keep you informed as I go love from Jenny