[gps-talkusers] Re: concerned US customers of Sense products
- From: "Dianne B. Phelps" <d.bphelps@xxxxxxxxxxx>
- To: <gps-talkusers@xxxxxxxxxxxxx>
- Date: Fri, 22 Oct 2010 14:17:39 -0700
Actually, I was thinking the same thing, though Charles also wrote which
made it feel better as well.
Dianne B. Phelps
-----Original Message-----
From: gps-talkusers-bounce@xxxxxxxxxxxxx
[mailto:gps-talkusers-bounce@xxxxxxxxxxxxx] On Behalf Of don bishop
Sent: Friday, October 22, 2010 10:25 AM
To: gps-talkusers@xxxxxxxxxxxxx
Subject: [gps-talkusers] Re: concerned US customers of Sense products
Thanks Mike,
Finally a voice of reason!
Don
On 10/22/2010 10:15 AM, Michael May wrote:
> Hello List,
>
> Although it is sad to lose GW as the master distributor of Sense products
in
> the US, there are several good company reputations at stake and I am 100%
> confident that customers will not be left in the lurch. I am forwarding
this
> message to GW and to Hims so we are all on the same page and I am sure
they
> would back me up in saying this.
>
> I believe you will see the details of the transition over the next 2 to 3
> weeks. We are pushing internally for specifics. I know some of the staff
who
> will be working in the Hims US office and they are excellent people. I
have
> worked a lot with Hims on the development of the Sense Nav and about
> distribution worldwide. They attend all the conferences and often have
their
> own booth. They are very responsive regarding development and distribution
> issues. They have given us their assurance that updates to Sense Nav will
> continue on an annual basis. With the recent release of the Braille Sense
> OnHand and Voice Sense QX, you can be certain they are quite serious about
> selling these products in the US. It would only make sense, so to speak,
> that they honor the warranty of existing customers as well.
>
> I don't have any official information from Hims but this is my personal
> feeling and understanding of this situation. Sit tight and we will learn
the
> details shortly.
>
> Mike
>
> Michael May, CEO Sendero Group
> Developers of accessible GPS and distributors of technology for the blind
>
> Voice, 530-757-6800
> MikeMay@xxxxxxxxxxxxxxxx
> http://www.senderogroup.com
> http://www.AccessibleGPS.com
> http://www.CrashingThrough.comThese transitions are complicated
>
> 429 F Street, Suite 4
> Davis, CA 95616
>
>
>
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