[GeoStL] Re: We LOVE Garmin!
- From: Sara Gomer <outdoorlady79@xxxxxxxxx>
- To: geocaching@xxxxxxxxxxxxx
- Date: Fri, 20 May 2005 19:21:55 -0700 (PDT)
Laura what you described is known to be a problem with the entire etrex line
(especially the click stick issue). Chances are even if they say it will cost
$$ once they get it there they will not charge you and will just send a
refurbished unit. Then they will refurbish yours to give to someone else with
a defective unit later.
Laura D <festive@xxxxxxxxxx> wrote:Well, mine is a different unit (Vista) and
I've had it longer (since 7/02) and it is having a different problem (blank
lines on display, and click stick not working). So maybe I don't qualify. Or
maybe I just don't have the "knack" for getting what I want out of customer
service. :(
Laura DeWeese
Independent Kitchen Consultant
The Pampered Chef
www.pamperedchef.biz/lauradeweese
-----Original Message-----
From: geocaching-bounce@xxxxxxxxxxxxx
[mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of tklnhl & kyd
Sent: Friday, May 20, 2005 1:53 PM
To: geocaching@xxxxxxxxxxxxx
Subject: [GeoStL] Re: We LOVE Garmin!
I know! Earlier this year they told Tom $90.00 .. 89.99 for this one. Last
week when he said they told him to send it in I told him that there had been
posts here that it was running around $100.00. I was skeptical .. all it
cost was the price of Fed-Ex.
I've googled and googled and I can't "prove" anything .. but I suspect that
there might be some "problem" that must show up that they know they can't fix.
There a few posts on the gc.com forums about losing or not maintaining
satellite lock. I've also read a couple of "2 yr Limited warranty" options on
the Rhinos that are currently being sold.
This is definitely a different unit than what we had; but I wonder if it's
reconditioned. The buttons are different and there are a couple of little marks
in the area where you might try to pry the whole thing apart.
It took about 2 minutes for initial satellite lock and now it finds them all in
about ten seconds.
I'd say wait a week and call back. LOL
Nancy
----- Original Message -----
From: Laura D
To: geocaching@xxxxxxxxxxxxx
Sent: Friday, May 20, 2005 1:10 PM
Subject: [GeoStL] Re: We LOVE Garmin!
That's odd. I just talked to a Garmin tech who told me it would cost me at
least $125 no matter what.
Laura DeWeese
Independent Kitchen Consultant
The Pampered Chef
www.pamperedchef.biz/lauradeweese
-----Original Message-----
From: geocaching-bounce@xxxxxxxxxxxxx
[mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of tklnhl & kyd
Sent: Friday, May 20, 2005 10:24 AM
To: Geocache STL List
Subject: [GeoStL] We LOVE Garmin!
Two weeks ago hubby called Garmin to find out price and procedure for sending
in our Rhino 120. Last year sometime he thought he was told either $69.00 or
$89.00 for repair.
He had a friendly conversation with the technical service guy. Told him he uses
the Garmin mainly for geocaching, fishing and 'round the farm'. Tech guy says,
"I love geocaching". Tom then went on to explain that his wife (that would be
ME) thinks the almost 2 year old unit has not been working properly for over a
year. It takes forever to get complete satellite lock and then doesn't maintain
lock on all satellites for longer than 3-4 minutes. The problem became obvious
once we bought the two eTrex units (and spent a lot of time hunting A Tale of
Two Parks heh-heh). Also, the rubber wore off the click stick.
The technician said to just send it in, it would be evaluated and they would
call or email with repair cost or send a new unit. New unit?!?!? Sure, said
the technician, if you really think it's been malfunctioning for that long.
Today in the 'mail' at hubby's work, was a shiny new Garmin 120. The work
order describes Tom's statement of how it acting with confirmation that
problems were verified and unit to be replaced. They transferred the info we
had in there and we're ready to go!
Nancy
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