Thanks, I will try that. What e-mail address should I send it to? Laura DeWeese Independent Kitchen Consultant The Pampered Chef www.pamperedchef.biz/lauradeweese -----Original Message----- From: geocaching-bounce@xxxxxxxxxxxxx [mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of Eric & Dayna East Sent: Friday, May 20, 2005 2:07 PM To: geocaching@xxxxxxxxxxxxx Subject: [GeoStL] Re: We LOVE Garmin! Laura, Mine was doing something similar & it was a year out of warranty & they replaced it for me. Try e-mailing them & tell them how much you love their products & then tell them about your problem. See if that makes a difference. Eric ----- Original Message ----- From: Laura D To: geocaching@xxxxxxxxxxxxx Sent: Friday, May 20, 2005 2:03 PM Subject: [GeoStL] Re: We LOVE Garmin! Well, mine is a different unit (Vista) and I've had it longer (since 7/02) and it is having a different problem (blank lines on display, and click stick not working). So maybe I don't qualify. Or maybe I just don't have the "knack" for getting what I want out of customer service. :( Laura DeWeese Independent Kitchen Consultant The Pampered Chef www.pamperedchef.biz/lauradeweese -----Original Message----- From: geocaching-bounce@xxxxxxxxxxxxx [mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of tklnhl & kyd Sent: Friday, May 20, 2005 1:53 PM To: geocaching@xxxxxxxxxxxxx Subject: [GeoStL] Re: We LOVE Garmin! I know! Earlier this year they told Tom $90.00 .. 89.99 for this one. Last week when he said they told him to send it in I told him that there had been posts here that it was running around $100.00. I was skeptical .. all it cost was the price of Fed-Ex. I've googled and googled and I can't "prove" anything .. but I suspect that there might be some "problem" that must show up that they know they can't fix. There a few posts on the gc.com forums about losing or not maintaining satellite lock. I've also read a couple of "2 yr Limited warranty" options on the Rhinos that are currently being sold. This is definitely a different unit than what we had; but I wonder if it's reconditioned. The buttons are different and there are a couple of little marks in the area where you might try to pry the whole thing apart. It took about 2 minutes for initial satellite lock and now it finds them all in about ten seconds. I'd say wait a week and call back. LOL Nancy ----- Original Message ----- From: Laura D To: geocaching@xxxxxxxxxxxxx Sent: Friday, May 20, 2005 1:10 PM Subject: [GeoStL] Re: We LOVE Garmin! That's odd. I just talked to a Garmin tech who told me it would cost me at least $125 no matter what. Laura DeWeese Independent Kitchen Consultant The Pampered Chef www.pamperedchef.biz/lauradeweese -----Original Message----- From: geocaching-bounce@xxxxxxxxxxxxx [mailto:geocaching-bounce@xxxxxxxxxxxxx]On Behalf Of tklnhl & kyd Sent: Friday, May 20, 2005 10:24 AM To: Geocache STL List Subject: [GeoStL] We LOVE Garmin! Two weeks ago hubby called Garmin to find out price and procedure for sending in our Rhino 120. Last year sometime he thought he was told either $69.00 or $89.00 for repair. He had a friendly conversation with the technical service guy. Told him he uses the Garmin mainly for geocaching, fishing and 'round the farm'. Tech guy says, "I love geocaching". Tom then went on to explain that his wife (that would be ME) thinks the almost 2 year old unit has not been working properly for over a year. It takes forever to get complete satellite lock and then doesn't maintain lock on all satellites for longer than 3-4 minutes. The problem became obvious once we bought the two eTrex units (and spent a lot of time hunting A Tale of Two Parks heh-heh). Also, the rubber wore off the click stick. The technician said to just send it in, it would be evaluated and they would call or email with repair cost or send a new unit. New unit?!?!? Sure, said the technician, if you really think it's been malfunctioning for that long. Today in the 'mail' at hubby's work, was a shiny new Garmin 120. The work order describes Tom's statement of how it acting with confirmation that problems were verified and unit to be replaced. They transferred the info we had in there and we're ready to go! Nancy