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Original Message -----
Sent:
Friday, May 20, 2005 2:03 PM
Subject:
[GeoStL] Re: We LOVE Garmin!
Well, mine is a different unit (Vista) and
I've had it longer (since 7/02) and it is having a different problem
(blank lines on display, and click stick not working). So maybe I
don't qualify. Or maybe I just don't have the "knack" for getting what
I want out of customer service. :(
Laura DeWeese
Independent Kitchen Consultant
The Pampered Chef
www.pamperedchef.biz/lauradeweese
I know! Earlier this year they
told Tom $90.00 .. 89.99 for this one. Last week when he said they
told him to send it in I told him that there had been posts here that
it was running around $100.00. I was skeptical .. all it cost was
the price of Fed-Ex.
I've googled and googled and I
can't "prove" anything .. but I suspect that there might be some
"problem" that must show up that they know they can't fix. There a
few posts on the gc.com forums about losing or not maintaining
satellite lock. I've also read a couple of "2 yr Limited warranty"
options on the Rhinos that are currently being sold.
This is definitely a different
unit than what we had; but I wonder if it's reconditioned. The buttons
are different and there are a couple of little marks in the area where
you might try to pry the whole thing apart.
It took about 2 minutes for
initial satellite lock and now it finds them all in about ten seconds.
I'd say wait a week and call
back. LOL
Nancy
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Original Message -----
Sent:
Friday, May 20, 2005 1:10 PM
Subject:
[GeoStL] Re: We LOVE Garmin!
That's odd. I just talked to a Garmin tech
who told me it would cost me at least $125 no matter what.
Laura DeWeese
Independent Kitchen Consultant
The Pampered Chef
www.pamperedchef.biz/lauradeweese
Two weeks ago hubby called
Garmin to find out price and procedure for sending in our Rhino 120.
Last year sometime he thought he was told either $69.00 or $89.00 for
repair.
He had a friendly
conversation with the technical service guy. Told him he uses the
Garmin mainly for geocaching, fishing and 'round the farm'. Tech guy
says, "I love geocaching". Tom then went on to explain that his wife
(that would be ME) thinks the almost 2 year old unit has not been
working properly for over a year. It takes forever to get
complete satellite lock and then doesn't maintain lock on all
satellites for longer than 3-4 minutes. The problem became obvious once
we bought the two eTrex units (and spent a lot of time hunting A Tale
of Two Parks heh-heh). Also, the rubber wore off the click stick.
The technician said to just
send it in, it would be evaluated and they would call or email with
repair cost or send a new unit. New unit?!?!? Sure, said the
technician, if you really think it's been malfunctioning for that long.
Today in the 'mail' at
hubby's work, was a shiny new Garmin 120. The work order describes
Tom's statement of how it acting with confirmation that problems were
verified and unit to be replaced. They transferred the info we had in
there and we're ready to go!
Nancy
