Hi Kaye,
I think there has to be a contact on there somewhere. Ages ago when I had a
password problem I rang and spoke to someone, man, who assisted with that....
HAS to be a contact somewhere and mine was phone.
Steph.
From: kaye hawley
Sent: Friday, September 8, 2017 7:00 PM
To: dps-chat@xxxxxxxxxxxxx
Subject: [dps-chat] DNA tests
Can I warn people to be aware when ordering DNA tests for family history.
I ordered and paid $300 for DNA tests for my daughter and son-in-law.
The test kits went to them and they sent them in. But when the results came
back, they went to them although I had ordered them.
My daughter tried to send the results to me because she doesn’t do family
history. But I wasn’t able to open the file.
So what a waste of money. She has told me a little bit about what’s in the
results but she doesn’t do FH and doesn’t understand too much about it. There
are many pages and she is going to try and forward them to me tomorrow.
I tried to email Ancestry to ask if I can access the results but there is no
contact email address on their website.
What else can I do?
Any help would be appreciated otherwise just be aware of what happened here.
Kaye Hawley
