[citw150] CITW 150 L6 Q4
- From: Curtis Cooper <lesson3email@xxxxxxxxx>
- To: citw150@xxxxxxxxxxxxx
- Date: Wed, 15 Nov 2006 00:31:04 -0800 (PST)
Hello all,
The site where I found my job posting was http://www.careerbuilder.com.
The exact URL for where my specific career listing was posted was at:
http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?sc=&CiBookMark=1&sd=&dv=dv&sfascc=internet&IPath=QHKC&sname=&job_did=J3H6XW70DGST73PTYJH&jrdid=&lpage=160&pg=&jobcount=4000&strcrit=QID%3dA3849799322004%3bst%3da%3buse%3dALL%3brawWords%3dinternet%3bCID%3dUS%3bSID%3d%3f%3bTID%3d0%3bENR%3dNO%3bDTP%3dDRNS%3bYDI%3dYES%3bIND%3dALL%3bPDQ%3dAll%3bJN%3dAll%3bPAYL%3d0%3bPAYH%3dgt120%3bPOY%3dNO%3bETD%3dALL%3bRE%3dALL%3bMGT%3dDC%3bSUP%3dDC%3bFRE%3d30%3bCHL%3dAL%3bQS%3dsid_unknown%3bSS%3dNO%3bTITL%3d0%3bJQT%3dRAD
The job listing itself is below:
INTERNET TECH SUPPORT ADVISOR I
Company:
TDS
Location:
US-WI-Madison
Base Pay:
$11.00 - $14.00 /Hour
Employee Type:
Full-Time Employee
Industry:
Telecommunications
Manages Others:
no
Job Type:
Customer Service
Entry Level
Telecommunications
Req'd Education:
None
Req'd Experience:
At Least 1 Year
Req'd Travel:
None
Relocation Covered:
No
Posted
Date:
10/24/2006
Contact:
Human Resources Phone:
Not Available
Email:
Not Available
Fax:
Not Available
Ref ID: tds-00000523
DESCRIPTION
At TDS, we provide innovative
Voice, Internet, and Entertainment services to rural and suburban communities
nationwide, as well as leading-edge business technology. But it's our
commitment to each community we serve that truly sets us apart. TDS serves 1
million customers in 30 states.
Employment at TDS is subject to post offer, pre-employment drug testing.
EEO/AAP Employer
The Internet Support Technician I position is a shift position within the
Internet Support Team that provides 7x24x365 support of TDS Telecom Internet
customers. Specifically, this position will:
Provide first contact resolution for customer e-mail, browsing, and dial-up
connectivity issues.
Assist customers with dial-up Internet configurations and settings related to
Personal Web Space via FTP.
Take ownership of each customer trouble while updating the ticket regularly
until the issue is resolved.
Achieve service level requirements for problem resolution and sales targets.
This position should be able to recognize Internet troubles (as described by
the customer), troubleshoot the problem, document what was done in a clear and
concise manner within the trouble ticket log, and clear the trouble upon first
contact.
REQUIREMENTS
Required Qualifications:
Associate Degree and/or technical certification in computer related area OR 1+
year equivalent experience in computers and Internet technologies.
1+ years of prior Call Center or Help Desk experience or related customer
service experience.
Other Qualifications:
Ability to communicate with individuals of all levels of technical
understanding.
Ability to work within a changing environment.
Ability to take ownership of an issue and see it through its resolution.
Conflict resolution skills.
Excellent interpersonal communication skills (i.e., verbal, written,
listening).
Needs to be able to address internal and external customers with a positive
understanding and reassurance.
Positive attitude and team focus are required.
Problem solving skills.
Requires software knowledge and skills in business and office applications,
such as spreadsheets, database applications and word documents.
The ability to make timely decisions.
The ability to manage changing priorities.
Demonstrated customer service skills
Ability to adhere to a schedule.
Ability to work well in a team or independent setting.
Ability to accept positive criticism as a learning tool.
Self-motivated.
Thorough knowledge and troubleshooting skills with Internet and email
applications (Internet Explorer, Netscape, Outlook, Netscape, Eudora, and
Microsoft Exchange) and dialers.
-Curtis Cooper
"There are only 10 types of people in the world: those who understand binary
and those that don't."
---------------------------------
Everyone is raving about the all-new Yahoo! Mail beta.
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