Stephen, We now get a file sent to our CEO each month with the monthly transfer time performance for all health services. We also receive a daily report. Here's the e-mail contact from the daily report: padg@xxxxxxxxxxxxxxxxxxxx For our internal reporting we use a proxy measure; when patients arrive in ED by ambulance on the ED system they're put into an "ambulance waiting room" while they're still under the care of the ambos. So the offload time is from the time they arrived until the time they move out of that waiting room. This data is displayed in "real time" on our ED KPI dashboard. Cheers Peter Davey | Manager Clinical Information Analysis & Reporting | Austin Health PO Box 5555 Heidelberg Vic 3084 ph. +61 3 9496 5517 | fax. +61 3 9496 5856 email. peter.davey@xxxxxxxxxxxxx | www.austin.org.au <http://www.austin.org.au/> From: chai-t-bounce@xxxxxxxxxxxxx [mailto:chai-t-bounce@xxxxxxxxxxxxx] On Behalf Of HIRTH Steven Sent: Tuesday, 11 September 2012 13:05 To: chai-t@xxxxxxxxxxxxx Subject: [chai-t] SOP - Percentage of ambulance transfers within 40 minutes Hi all Just wondering whether anyone has been able to source some data on ambulance transfers ? Thanks Steve Steven Hirth | Business Intelligence Analyst | Decision Support Unit St Vincent's | 41 Victoria Parade Fitzroy VIC 3065 t: +61 3 9288 2749 | f: +61 3 9288 3780 | www.svhm.org.au Disclaimer : The contents of this e-mail including any attachments are intended only for the person or entity to which this e-mail is addressed and may contain confidential, privileged and/or commercially sensitive material. If you are not, or believe you may not be, the intended recipient, please advise the sender immediately by return e-mail, delete this e-mail and destroy any copies. ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________ ***************************************************************** This email contains confidential information intended only for the person named above and may be subject to legal privilege and confidentiality obligations imposed by legislation or be subject to intellectual property protection or copyright. If you are not the intended recipient, any use, disclosure, copying or distribution of this transmission is prohibited. If you have received this message in error, please notify us immediately by return email and delete the original email and any attachments. Austin Health provides no guarantee that this transmission is free of virus or that it has not been intercepted or altered. *****************************************************************