[BNU] Re: Question about resets

  • From: petras <zumbagecko@xxxxxxxxx>
  • To: "Joseph Lee" <joseph.lee22590@xxxxxxxxx>, zumbagecko@xxxxxxxxx, tylah.salelea@xxxxxxxxx, justforlistmessages531@xxxxxxxxx, hudginsmegan47@xxxxxxxxx, braillenote@xxxxxxxxxxxxx
  • Date: Tue, 28 Oct 2014 16:41:43 -0700

When It loaads, it will say 63, then 71. Then nothing. It would crash at 33 or 63. I have to keep resetting it to world. 


----- Original Message -----
From: "Joseph Lee" <joseph.lee22590@xxxxxxxxx
To: "'petras'" <zumbagecko@xxxxxxxxx>,"'Tylah-Fred Salelea'" <tylah.salelea@xxxxxxxxx>,<justforlistmessages531@xxxxxxxxx>,<hud 
ginsmegan47@xxxxxxxxx>,<braillenote@xxxxxxxxxxxxx
Date sent: Tue, 28 Oct 2014 12:50:10 -0700
Subject: RE: [BNU] Re: Question about resets

Hi all,
It appears that there are some misunderstanding going on here. Also, since reset issues are something that a lot of people are having, I'd like to take you on a tour of how Windows CE and KeySoft itself boots in hopes that it'll 
give you a better idea on how to troubleshoot these issues:
The process of your BrailleNote resetting (or booting) can be divided into a number of distinct yet dependent phases: power up, firmware/ROM, loading the Windows CE OS and loading KeySoft. I'll describe the sequence at which an 
Apex boots from deep sleep mode (the usual power up):
1. Power-up: once a user flips the power switch, the CPU on the Apex (Freescale i.MX31 at 532 MHz) will load a small program from Flash ROM which houses the bootloader and startup code. In case of a warm reset (pressing the reset button), Apex will skip some steps and load the bootloader 
immediately.
2. Firmware/ROM/bootloader: once the firmware is in charge, Apex will first check to see if it has enough power to continue startup. If it does not, it'll play two beeps, else it'll play a tone. Once Apex sees that it has sufficient power, it'll load Windows CE kernel from ROM, as this is the default boot device. In case of KeySoft upgrades, just before Windows CE loads, ROM will work on boot device partitions, while display "restoring partition" on the braille display; once that is done, it'll load Windows CE. 3. Starting Windows CE: Once the bootloader finds Windows CE ROM image, bootloader will ask Windows CE to load to memory (RAM). This is perhaps one of the longest steps in the boot phase, hence Apex will show boot percentage as Windows CE is loaded to RAM. Critical errors such as not enough memory or other memory issues will prevent bootloader from completing its loading routine, bringing Apex's boot process to a halt. Once Windows CE is in RAM, Windows CE will take over, which continues startup by checking for connected devices, testing Flash Disk for errors (in case Apex didn't shutdown 
properly) and loading KeySoft.
4. Loading KeySoft.exe: One of Windows CE's job is to load programs, and as part of its startup routine, loads KeySoft. KeySoft is loaded early to inform users about memory scan (in case CE detects that it didn't shutdown properly). Once everything is loaded, KeySoft.exe plays startup music and 
announces its version.
Hope this helps.
Cheers,
Joseph



-----Original Message-----
From: petras [mailto:zumbagecko@xxxxxxxxx]
Sent: Tuesday, October 28, 2014 12:22 PM
To: Tylah-Fred Salelea; zumbagecko@xxxxxxxxx; joseph.lee22590@xxxxxxxxx; 
justforlistmessages531@xxxxxxxxx; hudginsmegan47@xxxxxxxxx;
braillenote@xxxxxxxxxxxxx
Subject: re: [BNU] Re: Question about resets
It goes to 63 and ges to 71. I waited awhile and nothing. I have to do a reset 5 times in a row and then memory san appears and starts normally. 

----- Original Message -----
From: Tylah-Fred Salelea <tylah.salelea@xxxxxxxxx
To: petras <zumbagecko@xxxxxxxxx>, tylah.salelea@xxxxxxxxx,
joseph.lee22590@xxxxxxxxx, justforlistmessages531@xxxxxxxxx,
hudginsmegan47@xxxxxxxxx, braillenote@xxxxxxxxxxxxx Date sent: Wed, 29 Oct 
2014 08:16:47 +1300
Subject: re: [BNU] Re: Question about resets

You didn't do what I told you.
You have to wait until the thing finishes! It will take five minutes or longer to work! Let it do what it will do. Just let the thing reset! 

----- Original Message -----
From: petras <zumbagecko@xxxxxxxxx
To: Tylah-Fred Salelea <tylah.salelea@xxxxxxxxx>, joseph.lee22590@xxxxxxxxx, 
zumbagecko@xxxxxxxxx, justforlistmessages531@xxxxxxxxx,
hudginsmegan47@xxxxxxxxx, braillenote@xxxxxxxxxxxxx Date sent: Tue, 28 Oct 
2014 12:10:13 -0700
Subject: re: [BNU] Re: Question about resets
yX still didn't fix it. Now it literally keeps freezing and getting memory 
scanen

----- Original Message -----
From: Tylah-Fred Salelea <tylah.salelea@xxxxxxxxx
To: joseph.lee22590@xxxxxxxxx, zumbagecko@xxxxxxxxx,
justforlistmessages531@xxxxxxxxx, hudginsmegan47@xxxxxxxxx,
braillenote@xxxxxxxxxxxxx Date sent: Wed, 29 Oct 2014 08:05:19 +1300 
Subject: re: [BNU] Re: Question about resets
Whatup yas. Do not do the 1-2-3 reset because then yyr'al's data and dictionary gets stuffed and then you have to get the dictionary you were 
licened for.
Do the 4-5-6 reset and that sh'all fix it.
It did for me.
Regards "t"

----- Original Message -----
From: "Joseph Lee" <joseph.lee22590@xxxxxxxxx
To:
<zumbagecko@xxxxxxxxx>,<justforlistmessages531@xxxxxxxxx>,<hudgin
smegan47@xxxxxxxxx>,<braillenote@xxxxxxxxxxxxx
Date sent: Tue, 28 Oct 2014 11:08:18 -0700
Subject: [BNU] Re: Question about resets

Hi,
Memory scan is performed when Windows CE detects that something might have gone wrong with how flash disk stores data. This is usually invoked after you do a forced hard reset (that is, doing a 5 second reset while a file is opened, a website was loading, etc.) where chances of data loss is high. 
Cheers,
Joseph

-----Original Message-----
From: braillenote-bounce@xxxxxxxxxxxxx
[mailto:braillenote-bounce@xxxxxxxxxxxxx] On Behalf Of petras
Sent: Tuesday, October 28, 2014 11:03 AM
To: justforlistmessages531@xxxxxxxxx; hudginsmegan47@xxxxxxxxx;
braillenote@xxxxxxxxxxxxx
Subject: [BNU] Re: Question about resets

Same problem here.  Don't o what to do.

----- Original Message -----
From: Jessica Brown <justforlistmessages531@xxxxxxxxx
To: hudginsmegan47@xxxxxxxxx, bn list <braillenote@xxxxxxxxxxxxx Date sent: 
Tue, 28 Oct 2014 10:42:45 -0800
Subject: [BNU] Re: Question about resets
You are doing the resets correctly. Your bn is not responding correctly. It is not doing the reset you tell it to. I would say take out the battery, unplug the ac adapter, wait a few minutes and put your battery back in. If this does not work, do a flash disk format. Back up your files to a different storage device first. If none of this works, I would say it's 
time to send your bn to hw for repair.

----- Original Message -----
From: Megan Hudgins <hudginsmegan47@xxxxxxxxx
To: braillenote@xxxxxxxxxxxxx
Date sent: Tue, 28 Oct 2014 12:07:24 -0400
Subject: [BNU] Question about resets

Hey, y'all.  I'm worried that something is wrong with my unit.
Here for the last couple days or so, regardless of how long I hold my reset button, my Apex always says "Memory scan". Also, half of the resets I must perform don't finish as it will get to about 72 and stop, forcing me to press the reset button again. I thought that the memory scan resets were the 7-second press resets, but I'm getting this message even on the 
press-release resets.  I hope I haven't made everyone confused!
Just
wondering if y'all have had this problem.  Let me know.

Thanks
Megan
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