Oh...so, you can't run Chkdsk on the PC without having admin privileges? Okay, there goes my last suggestion.=20 -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of LARRY SKUTCHAN Sent: Wednesday, March 23, 2005 1:49 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Why Administrator? The reason we are considering requiring administrative rights before applying a firmware update is that we want to check and/or fix errors on the flash card before applying the firmware update. If you do not have admin rights, you cannot run chkdsk, and we cannot run the automated version of this tool to correct errors. Now, if you are saying, that you do not care to check for errors before applying the update and you know the update could damage the device if there are errors on the card, and you would have to send it back in, that is fine. We just assumed that you would prefer to check the media for damages, correct those errors, then apply the update on a known good structure even at the cost of the inconvenience of logging in as an administrator. The fact is that you need to check the flash card for errors, and we can do that for you. Even if you want to do it yourself though, you will need to have admin rights.