Why not someone broadcast information herein so everyone knows, and not all clog up RFB&D's phone lines? Isn't that the purpose of the listserv? Diane ________________________________ From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of ALGAYZAG Sent: Monday, January 22, 2007 8:16 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Unlocking RFB&D Books I had exactly the same problems last week. I'd suggest that you call rfb&d and press number 3 when the call is answered. They will call you back, and are quite good about explaining the procedures which, as you say, are not described well at all. Al Gayzagian algayzag@xxxxxxxxxxx