Elaine: Try reformatting your flash card. The command is 1 plus 3 plus d plus f. Pamela Rader, TECHNICAL SUPPORT American Printing House For The Blind 1839 Frankfort Ave. Louisville, KY 40206 PHONE: 1-800-223-1839, Ext. 307 >>> elaine18@xxxxxxx 02/06/06 12:32AM >>> ----- Original Message ----- From: Elaine To: bookport@xxxxxxxxxxxxx Sent: Sunday, February 05, 2006 11:31 PM Subject: [bookport] Need help Hi list, I need a bit of help with a problem that has never happened to me. The other day I changed batteries on my bookport and after that my bookport said that my 2 gig card had not files. Well before I changed the batteries it was quite full with all sorts of audio books. I took the batteries out and insert them again and no luck. I then plugged it into the computer and bookport transfer recognized the unit and I had three folders left but no files in them. I then took the bookport off the computer and it was dead I took the batteries out and put them back in and tried another card worked fine. But if I put my 2 gig card back into the book it will cause it to go dead. I pop the batteries and it will give me the "defaults restored" then I get no response from any of the buttons. So gang what in the world have I done to my trusty BP. It will work with my other cards. The computer will recognize the card, but will not left me load anything on it and it causes the dead buttons. HELP. Hope this is clear and someone can help. Elaine