Rats, and I thought I would get the hugs. I'm just a bit too late. Glad you got the help you needed. Neal -----Original Message----- From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Kitty Litter Sent: Friday, February 17, 2006 4:48 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Bookport not working A soft reset is when you press the 2 and B keys. A hard reset is when you throw the unit on the floor in frustration. The unit normally needs some type of repair after this is done however!