Hi: Just to clarify, once again, Springer is no longer supporting these. Even though they wer willing to sell dorrs and cases to you, that was last year. As of August of 08, they have decided not to service or support this product. Thank you. Pamela From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Spitz Sent: Monday, April 06, 2009 10:03 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Bookport Service I actually got Springer to sell me a few replacement items about a year ago. The plastic cover can be pretty easily removed with a very small screwdriver and you may be able to figure out if the stubborn key just needs a little adjustment or re-alignment. I had lost the battery cover and they would only sell me and entire replacement cover for it. FYI, I do have a six month old Bookport for sale in perfect condition.