[bookport] Re: BP unresponsive after firmware upgrade
- From: "Baker, Nick" <Nick.Baker@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 27 Jan 2005 10:51:23 -0700
Pamela--
This is the same problem I described to you on the phone. Is
there a problem with the upgrade we should know about? Can you instruct
us on how to fix this ourselves? If not, will APH charge for repairing
the problem?
=09
Nick Baker
Assistive Technology Coordinator
nick.baker@xxxxxxxxxxxx
406-243-2234 (Voice/TTY)
406-243-2663 (Voice only)
Disabilty Services for Students
The University of Montana
EL 154
32 Campus Drive
Missoula, MT 59812
-----Original Message-----
From: peter.rand@xxxxxxxxxxxx [mailto:peter.rand@xxxxxxxxxxxx]=20
Sent: Thursday, January 27, 2005 8:29 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] BP unresponsive after firmware upgrade
Hi Rob,=20
I will try your advice first thing when I get home after work, although
I=20
think I tried it already this morning. I'll also do a chkdsk on the Card
using an external card reader, to see if there are any problems there.=20
In your opinion, what could have caused such a dramatic failure of the
Book=20
Port? I've downloaded and installed firmware several times in the past,
and=20
that has always gone pretty smoothly. Plus, the card is a brand-new 2GB=20
Sandisk that people on this list have highly recommended. On the other
hand,=20
2 Kingston 1GB cards have previously become corrupted in my Book Port. I
thought the cards were to blame, but now I'm thinking the Book Port
itself=20
might be having problems, as Larry suggested once.=20
Peter=20
ROB MEREDITH writes:=20
> Peter:=20
>=20
> Try removing the batteries and the flash card. Leave the flash card
out
> and reinsert the batteries. If nothing happens, and the batteries are=20
> good, the unit has to be sent back to APH. Pamela can help you with
> details regarding returning the unit for repair.=20
>=20
> Rob Meredith=20
>=20
>>>> peter.rand@xxxxxxxxxxxx 01/27/05 03:59AM >>>
> Hi Larry/Rob,=3D20=20
>=20
> When I connected to the Internet this morning, the Book Port informed
=3D
> me=3D20
> that a new firmware was available, and I instructed the program to =3D
> proceed=3D20
> with the upgrade from firmware version x.05 to x.10. Afterwards, =
I=3D20
> disconnected the Book Port to allow the firmware to be installed.=3D20 =
>=20
> A few minutes later I connected to the Internet again, and the Book =
=3D
> Port=3D20
> informed me that I still had old firmware version x.05 installed, and
=3D
> asked=3D20
> if I wanted to download version x.10. I said yes, and the firmware
was=3D20
> installed again. Afterwards, I disconnected the Book Port to allow
the=3D20
> firmware to be installed.=3D20=20
>=20
> Since that point the Book Port appears to be completely dead. It does
=3D
> not=3D20
> respond to any of the buttons, and when I connect it to my computer I
=3D
> get=3D20
> the message "USB device not working properly", or something like that.
=3D
> I=3D20
> tried to reset the Book Port by pressing 2+B and by removing the =3D
> batteries=3D20
> for 30 minutes, but neither attempt succeeded in reviving the Book =3D
> Port,=3D20
> which remains unresponsive.=3D20=20
>=20
> What would you recommend I do now? I'm really eager to check out the =
=3D
> new=3D20
> features.=3D20=20
>=20
> Thanks,=3D20=20
>=20
> Peter=3D20
=20
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